Technical Support Officer

Blibli; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Field-based IT support

Cross-functional collaboration

Job summary

Blibli is seeking a Technical Support Officer – IT Operations to provide hands-on IT support across the organization, including devices, printers, CCTV, and meeting room equipment. You will manage service tickets and assist with project implementations in a dynamic, field-focused role.

You’ll work with internal stakeholders to resolve issues, maintain devices, and document technical requirements, while delivering reliable operations and clear communication across functions.

Qualifications

• Bachelor's degree in IT, computer engineering, CS, IS or related field.
• Basic to intermediate knowledge of hardware, OS, software installation, networking, and troubleshooting.
• Hands-on experience assembling/disassembling laptops or PCs.
• Familiarity with workplace IT equipment like printers and CCTV.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide hands-on technical support for day-to-day IT operational issues across devices and meeting rooms.
• Diagnose, troubleshoot, repair, install, and configure IT devices and equipment.
• Manage and follow up on technical support tickets with proper documentation and timelines.
• Support setup and standardization of IT devices across entities and locations.
• Conduct routine checks of IT facilities to ensure readiness for daily operations.
• Assist IT projects with device prep, requirements, and implementation activities.
• Develop and maintain technical documentation and device standards.
• Coordinate with internal teams to resolve issues and improve IT operations.

Skills

IT Troubleshooting

Hardware Knowledge

Networking Basics

Device Configuration

Stakeholder Communication

Field Experience

Education

Bachelor's degree in IT / related field

Tools

Printers

CCTV

Office IT Equipment

Job description

2 - 5 Years

Job Description

About the Role

As a Technical Support Officer – IT Operations, you will provide hands-on technical support to ensure the day-to-day IT operations across the organization run smoothly. Beyond traditional helpdesk support, you will troubleshoot and maintain devices, meeting room equipment, printers, CCTV, and other IT infrastructure while supporting operational and technology projects.

You will work closely with internal stakeholders to resolve technical issues, manage service tickets, and support project implementation. This role is ideal for someone who enjoys solving problems directly in the field, is eager to learn new technologies, and can communicate effectively with stakeholders across different functions.

What You'll Do

• Provide hands-on technical support for day-to-day IT operational issues, including laptops, applications, printers, meeting room equipment, CCTV, and other workplace technology.
• Diagnose, troubleshoot, repair, install, and configure IT devices and equipment, including basic hardware disassembly and replacement when required.
• Manage and follow up on technical support tickets, ensuring issues are properly documented, prioritized, and resolved within agreed timelines.
• Support the setup and standardization of IT devices and equipment across different entities, functions, and operational locations based on defined requirements.
• Conduct routine checks of meeting rooms, devices, CCTV, printers, and other IT facilities to ensure they remain functional and ready for daily operations.
• Support IT projects and implementation activities, including preparing devices, documenting technical requirements, and assisting with project execution and floor implementation.
• Develop and maintain technical documentation, device standards, and operational guidelines to serve as references for IT setup across different functions and locations.
• Coordinate with internal stakeholders and relevant teams to resolve technical issues, provide updates, and identify opportunities to improve IT operational processes.

What You'll Bring to the Team

• Minimum Bachelor's degree (S1) in Information Technology, Computer Engineering, Computer Science, Information Systems, or related fields.
• Basic to intermediate knowledge of computer hardware, operating systems, software installation, device configuration, networking, and IT troubleshooting.
• Hands-on experience in assembling/disassembling laptops or PCs, installing applications, configuring devices, or troubleshooting hardware is highly preferred.
• Familiarity with workplace IT equipment such as printers, CCTV, meeting room devices, and other office technology is an advantage.
• Strong communication and stakeholder management skills, with the ability to explain technical issues clearly to non-technical users.
• Proactive, hands-on, and willing to learn new technologies and technical processes through field experience.
• Able to manage multiple tickets, operational requests, and project tasks while prioritizing based on urgency and business impact.

Job Snapshot

Job ID

JOB_448

Location