Technical Support Engineer — Linux, PHP & WordPress

Hosting.com; Provinsi Bali; On-site; IDR 55,800,000 - 100,440,000; Full time

Benefits offered by this job

Global team

Agile environment

Job summary

hosting.com in Bali is seeking a keen technical support specialist to help clients use our hosting service. You will respond to tickets and live chat, troubleshoot issues, and guide customers through our stack (cPanel, Linux, Apache, MySQL, PHP) with a user-friendly approach.

You should be comfortable with WordPress from a user perspective, manage DNS and nameservers, and diagnose server performance problems.

Qualifications

• Experience with Linux server access via SSH and basic server management.
• Familiarity with PHP, MySQL, Apache, and WordPress from an admin/user perspective.
• Experience with DNS management and domain name servers.
• Ability to diagnose and troubleshoot server performance issues (CPU, iowait, swap).

Responsibilities

• Assist clients and prospective clients with hosting service usage via support tickets and live chat.
• Handle technical queries related to the hosting stack (cPanel, Linux, Apache, MySQL, PHP).

Skills

Linux SSH access

Command line tools

PHP basics

MySQL basics

DNS management

WordPress familiarity

Education

D3/S1 or equivalent technical education

Tools

cPanel

Linux servers

MySQL

Apache

WordPress CMS

PHP scripting

Job description

hosting.com in Bali is seeking a keen technical support specialist to help clients use our hosting service. You will respond to tickets and live chat, troubleshoot issues, and guide customers through our stack (cPanel, Linux, Apache, MySQL, PHP) with a user-friendly approach.

You should be comfortable with WordPress from a user perspective, manage DNS and nameservers, and diagnose server performance problems.