Technical Support Engineer

hosting.com; Kuta; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

hosting.com is seeking a client-focused role in Bali to assist customers with our hosting service, answer technical queries via tickets and live chat, and help ensure a smooth user experience.

You’ll work with a standard hosting stack including cPanel, Linux, Apache, MySQL and PHP, and CMS like WordPress. English communication is essential in this globally distributed team.

Qualifications

• Ability to navigate Linux servers and use SSH for routine tasks.
• Experience with WordPress CMS from user/management perspective is desirable.
• Strong written and spoken English communication required.

Responsibilities

• Help clients and prospective clients use our hosting service via support tickets and live chat.
• Address technical queries related to the hosting stack (cPanel, Linux, Apache, MySQL, PHP).
• Ensure timely, accurate responses and maintain high customer satisfaction.

Skills

Linux command line

WordPress

English communication

Tools

cPanel

PHP

MySQL

Job description

We’ve got an incredible brand - now we’re busy creating the legend behind it. At hosting.com, we’ve set out to redefine the new standard for what web hosting should be - one that is authentically human, deeply trusted, and built on shared success.

Our aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to something bigger that people will talk about long after your work is done - hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do - it’s at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers - hosting.com is your next work home.

At hosting.com, we’re not just hosting websites. Although we do a great job of that for millions of websites. We’re helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us.And earning trust, day by day, by showing up and giving our best.

All because we care about each other’s success. Our team is 750+ strong and growing, spread across the globe. We can’t do this alone. Come join the journey. And help us build something better, together.

About Us

We’ve got an incredible brand - now we’re busy creating the legend behind it. At hosting.com, we’ve set out to redefine the new standard for what web hosting should be - one that is authentically human, deeply trusted, and built on shared success.

Our aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to something bigger that people will talk about long after your work is done - hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do - it’s at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers - hosting.com is your next work home.

At hosting.com, we’re not just hosting websites. Although we do a great job of that for millions of websites. We’re helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us.And earning trust, day by day, by showing up and giving our best.

All because we care about each other’s success. Our team is 750+ strong and growing, spread across the globe. We can’t do this alone. Come join the journey. And help us build something better, together.

About the Role

What You’ll Do

In this role, you should be a keen problemsolver andhavea good levelof written and spoken English. The role primarily involves helping clients and prospective clients useour hosting service, answering technical queriesmainly throughsupport tickets and livechat.

We use a standard hosting stack comprising cPanel, Linux, Apache, MySQL, and PHPsoexperience with these technologies is crucial.The majority ofthe sites we host willrun a CMS like WordPress, so experience from a user or management perspective of WordPress is also desirable.

What You’ll Bring

• Accessing a Linux server with SSH
• Minimal D3/S1
• 1year experience
• Using common command line tools, like grep, vi/nano,chmod/chown.htaccessfiles, rewrite rules, IP blocking
• Basic PHP scripting and syntax, php.ini configuration variables
• MySQL connection strings, basic SQL syntax, and common error messages
• Identifyingand diagnosing server performance problems (CPU,iowait, swap)
• Migrating websites manually between servers
• Managing DNS and nameservers.

Benefits

Why You’ll Love It Here

Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies.

Is a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self-motivated.

Our Values

Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative.

At Hosting.com, success is always shared - with our people, our customers, and our communities.