Technical Service Representative

Sherwin-Williams; Indonesia; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Sherwin-Williams membuka lowongan untuk peran Technical Service Representative di Indonesia. Posisi penuh waktu ini menuntut pengalaman di layanan teknis coating serta kemampuan komunikasi yang baik untuk mendukung pelanggan dan tim internal.

Anda akan bekerja di lapangan, memberikan layanan teknis, memecahkan masalah coating, serta berkolaborasi dengan R&D dan laboratorium internal untuk memastikan kualitas produk dan kepuasan pelanggan.

Qualifications

• Pendidikan minimal: program studi sains & teknik perguruan tinggi atau sarjana ke atas, bisa menurunkan syarat hingga sekolah menengah bagi kandidat berpengalaman.

Responsibilities

• Membantu tim penjualan untuk mengembangkan pelanggan baru di area tertentu dengan layanan teknis di lokasi klien.
• Menjaga pesanan dari pelanggan yang ada dengan layanan teknis di lokasi, memperkenalkan produk, peralatan, dan proses baru kepada pelanggan.
• Berpartisipasi dalam debug proyek baru, koordinasi dengan pelanggan, inspeksi di tempat, serta membuat ringkasan laporan.

Education

Science and engineering degree or above

Job description

Technical Service Representative

Perusahaan : Sherwin-Williams Jenis Pekerjaan : Full-Time Indonesia

Deskripsi Pekerjaan - Technical Service Representative

Responsibilities

• CORE RESPONSIBILITY
• a. Assist sales to expand the development of new customers in specific areas, provide technical services, on-site verification services;
• b. Maintain orders from existing customers and customers in specific areas, provide on-site technical services, introduce new products, equipment and processes to customers, communicate and discuss paint problems, solve on-site problems, and maintain good customer relations.
• c. Participate in the team to debug new projects, including coordinating customer personnel, on-site inspection, record summary report;
• d. Understand the equipment and coating process, adjust the spraying parameters to the applicable range according to the characteristics of the coating product, so as to avoid unqualified results during the coating process;
• e. Communicate closely with the internal laboratory, sales, production, feedback information as carefully as possible and get feedback to realize the value of internal team cooperation.
• f. Provide help and support to internal and external personnel
• g. Cooperate with R&D to assist other colleagues to follow up new products and customer complaints
• h. Provide construction machinery industry or related technical services

Qualifications

• EDUCATION BACKGROUND REQUIREMENTS:
  • ： Science and engineering professional college or bachelor's degree or above, experienced students can appropriately reduce the educational requirements to high school.
• KNOWLEDGE & EXPERIENCE:
• a. 5-8 years of experience in coating technical services or in the field of application tools, multi-faceted experience is preferred;
• b. Experience in project operation, customer maintenance and marketing;
• c. Independent and successful problem solving ability in the field of industrial paint applications;
• Preferred ：
• PHYSICAL REQUIREMENTS (Please list bellows if there is any):
• TECHNICAL/SKILL REQUIREMENTS:
  • ：
• Good oral and written expression skills, strong communication skills
• The ability to identify problems and find solutions in a timely manner
• Familiar with office software, email, English good
• Have good self-control and attention to detail