Tech Support & Upload Specialist (KLI-87)

KitaLulus; Jakarta Pusat; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

KitaLulus in Indonesia seeks a Tech Support & Upload Specialist to ensure smooth technical and data operations during video capture projects in Jakarta. You will troubleshoot hardware and software, manage large volumes of video data, and support AI training pipelines.

The role demands meticulous fault detection, routine equipment maintenance, and clear documentation of QC results and issues. Fluency in English and strong problem-solving are essential.

Qualifications

• Experience with Ubuntu/Linux terminal and Bash commands.
• Networking/router setups, OS installation, and hardware troubleshooting.
• High attention to detail and strong data handling.
• Fluent English communication and calm under pressure.

Responsibilities

• Test gear daily and troubleshoot hardware/software field issues.
• Transfer video footage safely and verify file integrity.
• Review footage for visual QC and flag defects.
• Track equipment, perform routine maintenance, and prep gear.
• Log QC findings and document issues clearly.

Skills

Attention to detail

Fluent English communication

Problem-solving under pressure

Data handling

Tools

Ubuntu/Linux terminal

Bash commands

Networking/Router setups

OS installation

Hardware troubleshooting

Job description

Role Overview

The Tech Support & Upload Specialist ensures seamless technical and data operations during video capture projects. The role balances hands-on hardware/software troubleshooting with high-volume video data management and quality control to support AI training systems.

Key Responsibilities

• Technical Operations: Test gear daily, troubleshoot hardware/software field issues, configure systems, and provide first-line technical support.
• File Management: Safely transfer large volumes of video footage from SD cards to internal storage and verify file integrity.
• Quality Control (QC): Review recorded footage to ensure it meets strict visual standards (framing, lighting, proper task execution) and flag defect patterns.
• Inventory & Maintenance: Track equipment, perform routine maintenance (firmware updates, SD card flashing), and prep gear for daily use.
• Documentation: Log QC findings, submit end-of-day summary reports, and document bugs or recurring issues clearly.

Key Qualifications

• Technical: Experience with Ubuntu/Linux terminal & Bash commands, networking/router setups, OS installation, and hardware troubleshooting.
• Core Competencies: High attention to detail, fluent English communication, strong problem-solving skills under pressure, and data handling experience.
• Preferred: Background in hardware/software QA or media/studio production environments.