Tech Assist | Senior Associate

Macquarie Bank Limited; Jakarta Pusat; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

Macquarie Bank Limited in Jakarta is looking for an enthusiastic Tech Assist specialist to be the frontline for technology support across the business. You will deliver a customer-focused service and provide training on Macquarie's technology platforms.

In this role you will work with global teams to resolve technology issues and ensure smooth operation of Windows, MacOS, iOS, InTune, and Office 365, among other tools. A pro-active, customer-focused approach is essential.

Qualifications

• Customer-facing IT support experience required.
• Proactive and curious about technology.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the first point of contact for staff IT questions.
• Provide training and education on Macquarie's technology platforms.
• Collaborate with global teams to resolve technology issues and requests.

Skills

Customer focus

Tech passion

Communication skills

Windows/Mac support

Video conferencing/AV

Tools

InTune

Office 365

Job description

Join our Tech Assist team, who deliver and support technology solutions for all businesses in our Jakarta office. As a member of Tech Assist, you will be the face of Techology to our businesses for all technology services and platforms.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology. You will deliver a customer focused service experience and provide training and education on Macquarie's Technology platforms.

Working with global teams, you will own technology problems and requests to deliver positive outcomes for the business.

What you offer

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• Enthusiastic, motivated and enjoys solving problems and engaging with customers


• A passion for Technology, with curiosity and a pro-active mindset


• Excellent written and verbal communication skills


• Experience supporting Microsoft and Apple technologies (Windows 11, MacOS, iOS, InTune, Office 365), and the ability to support and troubleshoot issues


• Experience working with or supporting Video Conference / Audio Visual technologies would be an advantage.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Technology

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Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.

Inclusion at Macquarie

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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.