Tech Assist | Senior Associate

Macquarie Group; Jakarta Pusat; On-site; IDR 200,880,000 - 334,800,000; Full time

Job summary

Macquarie Group is seeking a hands-on Tech Assist team member in our Jakarta office to be the face of technology for staff. You will deliver a customer-focused service and provide training on Macquarie's Technology platforms.

As the first point of contact, you will own technology problems and requests, collaborating with global teams to deliver positive outcomes for the business and help staff stay productive with Microsoft and Apple technologies.

Qualifications

• First point of contact for staff needing help or information regarding technology.
• Deliver a customer-focused service and provide training on Macquarie's technology platforms.
• Experience supporting Microsoft and Apple technologies (Windows 11, macOS, iOS, InTune, Office 365).
• Experience working with Video Conference/AV technologies would be an advantage.

Responsibilities

• Own technology problems and requests to deliver positive outcomes for the business.
• Deliver a customer-focused service experience and provide training on Macquarie's Technology platforms.

Skills

Customer service

Tech troubleshooting

Communication skills

Windows support

Mac support

Video conference support

Tools

Microsoft 365

InTune

macOS

Windows 11

iOS

Job description

Join our Tech Assist team, who deliver and support technology solutions for all businesses in our Jakarta office. As a member of Tech Assist, you will be the face of Techology to our businesses for all technology services and platforms.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology. You will deliver a customer focused service experience and provide training and education on Macquarie's Technology platforms.

Working with global teams, you will own technology problems and requests to deliver positive outcomes for the business.

What You Offer

• Enthusiastic, motivated and enjoys solving problems and engaging with customers
• A passion for Technology, with curiosity and a pro-active mindset
• Excellent written and verbal communication skills
• Experience supporting Microsoft and Apple technologies (Windows 11, MacOS, iOS, InTune, Office 365), and the ability to support and troubleshoot issues
• Experience working with or supporting Video Conference / Audio Visual technologies would be an advantage.

About Technology

Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.