Senior Tech Support & Solutions Associate

Macquarie Bank Limited; Jakarta Pusat; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

Macquarie Bank Limited in Jakarta is looking for an enthusiastic Tech Assist specialist to be the frontline for technology support across the business. You will deliver a customer-focused service and provide training on Macquarie's technology platforms.

In this role you will work with global teams to resolve technology issues and ensure smooth operation of Windows, MacOS, iOS, InTune, and Office 365, among other tools. A pro-active, customer-focused approach is essential.

Qualifications

• Customer-facing IT support experience required.
• Proactive and curious about technology.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the first point of contact for staff IT questions.
• Provide training and education on Macquarie's technology platforms.
• Collaborate with global teams to resolve technology issues and requests.

Skills

Customer focus

Tech passion

Communication skills

Windows/Mac support

Video conferencing/AV

Tools

InTune

Office 365

Job description

Macquarie Bank Limited in Jakarta is looking for an enthusiastic Tech Assist specialist to be the frontline for technology support across the business. You will deliver a customer-focused service and provide training on Macquarie's technology platforms.

In this role you will work with global teams to resolve technology issues and ensure smooth operation of Windows, MacOS, iOS, InTune, and Office 365, among other tools. A pro-active, customer-focused approach is essential.