Team Leader Field Collection, Operations

SeaBank Indonesia; Indonesia; On-site; IDR 80,000,000 - 120,000,000; Full time

Job summary

SeaBank Indonesia is seeking a proactive Collections Team Lead to manage and monitor field collection activities. You will guide team performance, coach members to boost productivity, and ensure adherence to banking regulations. Cross-department collaboration will help sharpen collection strategies and reporting accuracy.

The role requires strong leadership, communication, and negotiation skills, plus proficiency in MS Office. Banking sector experience is preferred.

Qualifications

• Bachelor's degree in any field.
• 2+ years in banking or financial services.
• Experience with unsecured loan products is a plus.
• Strong communication, negotiation and leadership skills.
• Proficient with MS Office, especially PowerPoint and Excel.
• Familiar with BI, OJK and banking regulations.

Responsibilities

• Manage, evaluate and monitor team performance.
• Provide guidance and coaching to enhance team skills and productivity.
• Ensure compliance with regulations and strategies to maximize collection efficiency.
• Create assignment worksheets and reports for field collection activities.
• Collaborate with other departments to improve collection strategies.
• Handle escalations from agents according to procedures.

Skills

Communication

Negotiation

Leadership

MS Office

PowerPoint

Excel

Education

Bachelor's degree

Tools

PowerPoint

Excel

Job description

Job Description:

• Managing, evaluate and monitor team performance.
• Provide guidance and coaching to enhance team members skills and productivity.
• Ensuring compliance with regulations and implementing strategies to maximize collection efficiency.
• Create assignment worksheet and report for Field Collection activities and check the accuracy of billing results reports.
• Collaborate with other departments to enhance overall collection strategies.
• Receive escalation of questions/complaints/cases from agents to ensure problems are handled according to applicable procedures.

Job Requirements:

• Minimum Bachelor Degree from any field
• Minimum 2 years of relevant experience from banking or financial services industry
• Have experiences in Unsecured Loan product is a plus
• Strong communication, negotiation, and leadership skills
• Proficient in Microsoft Office (especially PowerPoint and Excel)
• Understand the laws and regulations from BI, OJK, and other regulators related to banking activities