Team Leader (E-Commerce Industry)

TP; Provinsi Bali; On-site; IDR 111,600,000 - 156,240,000; Full time

Job summary

TP Indonesia is seeking an experienced Team Leader to join our E-Commerce Client team in Bali. You will lead the customer service team, monitor performance, and ensure service quality goals are met.

The role requires coaching, handling escalations, and coordinating shifts on-site at Lippo Mall Kuta, Bali, with availability to join soon.

Qualifications

• Leading a customer service team to meet targets.
• Coaching team members and providing feedback.
• Handle escalations and maintain service quality.
• Monitor performance against KPIs.
• Work in shifts and on-site in Bali.

Responsibilities

• Lead customer service team for a global e-commerce client.
• Monitor performance and provide coaching to team.
• Handle escalations and ensure target achievement.
• Coordinate shifts and ensure smooth on-site operations in Bali.

Skills

Team leadership

English proficiency

E-commerce familiarity

Coaching & feedback

Education

Diploma or Bachelor’s degree

Job description

Team Leader – E-Commerce Client

Location: Lippo Mall Kuta, Bali

TP Indonesia is currently looking for experienced Team Lead to join our E-Commerce Client team in Bali, Indonesia.

In this role, you will be responsible for leading the customer service team, monitoring performance, providing coaching and feedback, handling escalations, and ensuring the team meets operational and service quality targets for a global e-commerce client.

Requirements:

• Diploma or Bachelor’s Degree in any major
• Fluent in English (minimum C1 level)
• Previous experience in Team Lead
• Familiar with E-Commerce industry
• Willing to work in shifts
• Willing to work fully on-site in Bali
• Available to join soon