Team Leader Contact Center (Mandarin)

Jakarta; Daerah Khusus Ibukota Jakarta; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Jakarta is seeking a capable team member to monitor agent performance through coaching, counseling, and mentoring, while coordinating with other units to streamline daily operations.

You will be responsible for reporting daily activities to the SV and coordinating with the supervisor to ensure smooth day-to-day operations.

Responsibilities

• Monitoring performance of agents by coaching, counseling and mentoring.
• Coordinating daily operations with other units.
• Reporting daily activities to SV and monitoring day-to-day operations with Supervisor.

Job description

Be part of a great team from a global company

Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.

• - Monitoring Performance of Agents by doing Coaching, Counseling, Mentoring - Implementing coordination process with otherunits related to daily operations - Reporting daily activities and responsible to SV - Monitor day to day Operation activity incoordination with Supervisor - Create daily and weekly report- Giving Recommendation of improvement program and training toSV