Supervisor CCS (YGY)

Jakarta; Kota Yogyakarta; On-site; IDR 55,800,000 - 167,400,000; Full time

Job summary

Jakarta is looking for a motivated individual to join their Contact Center team in Yogyakarta. In this role, you will coordinate with clients to ensure smooth operations, monitor performance, and maintain key performance indicators (KPIs). The ideal candidate has at least 1 year of experience, a D3/S1 education background, and is fluent in English. This position requires strong analytical and communication skills, and the ability to work in a team-oriented environment.

Qualifications

• Minimum D3/S1 education background.
• Fluent in English is a must, both speaking and writing.
• Minimum 1 year experience in the same position.
• Strong knowledge in Ecommerce.

Responsibilities

• Coordinate with client and OM to ensure Contact Center Operation runs well.
• Monitor daily activity of Contact Center Operation.
• Ensure administration process related to attendance, schedule, and leave.
• Maintain KPI Contact Center (CSAT, FCR, AHT, etc).
• Provide training and coaching to team members.
• Create and deliver daily, weekly, and monthly reports.

Skills

Fluent in English (speaking and writing)

Customer experience orientation

Strong communication skills

Analytical thinking

Fast learner

Problem-solving

Teamwork

Education

D3/S1 education background

Job description

Be part of a great team from a global company

Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.

• Coordinate with client and OM to make sure Contact Center Operation running wellMonitoring daily activity of Contact Center OperationEnsure administration process of team member related attendance, schedule, and permit or leaveMaintain KPI Contact Center (CSAT, FCR, AHT, etc)Validation on Quality Monitoring PerformanceTraining and Coaching team memberProvide daily, weekly, and monthly report

Skill Requirements

• Minimum D3/S1 education backgroundFluent in english is a must both speaking and writingHave minimum 1 year experienced in the same positionhave strong knowledge in EcommerceCustomer experience oriented and team work playerGood communication and strong analytical thinkingFast learner and problem solverWilling to be placed in Semarang and working on shifting scheduled