Contact Center Operational Manager

Jakarta; Kota Semarang; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

Jakarta is seeking a Contact Center Operational Manager in Semarang, Indonesia. This role involves overseeing project results, preparing performance reports, and fostering client relationships. The ideal candidate must have 1-2 years of related experience, strong communication skills, and the ability to work independently. Join us to drive innovation and success in a global team environment.

Qualifications

• Minimum 1-2 years of Contact Center Operational Manager experience is required.
• Self-motivated with the ability to work independently.
• Experience in data analysis and presentation skills.

Responsibilities

• Responsible for the result of a project in the unit.
• Prepares contact center performance reports by analyzing data.
• Plans for human development to promote staff.

Skills

Fluent in English (B2)

Interpersonal skills

Teamwork

Problem-solving

Analytical skills

Job description

Be part of a great team from a global company

Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.

• To be responsible for the result of a project in the unit
• Prepares contact center performance reports by collecting, analyzing, and summarizing data and trends.
• To plan for human development to promote staff to a higher level.
• To keep good relationships with clients & do internal coordination with other divisions or departments
• Find leads from existing clients for business expansion and willing to meet new people for business relationship
• Able to provide solutions and suggestions both internally and externally

Skill Requirements

• Fluent in english is a must both speaking and writing (B2)
• Minimum 1-2 year of Contact Center Operational Manager experience is required
• Excellent interpersonal and communication skills, both written and oral
• Compatible with teamwork, creativity, and a structured working manner
• Experience in the analysis report and presentation skill
• Self-motivated with the ability to work independently and balance workload to complete multiple assignments within time constraints Demonstrates initiative, innovation, and drive for results
• Ability to apply analytical and interpretive skills to problem-solving, strong attention to detail, and organizational skills
• Flexibility, ability to work under pressure, and high self-motivation