Mandarin-Speaking Contact Center Lead | Shift-Based

vivo Indonesia

Jakarta Pusat

On-site

IDR 78,120,000 - 133,920,000

Full time

4 days ago

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Job summary

Vivo Indonesia is seeking a Contact Center Supervisor to lead the team, meet performance targets, and resolve customer issues promptly. The role requires Mandarin proficiency, English and Indonesian fluency, and strong teamwork skills.

You will mentor mid-level and senior agents while supporting shift coverage to meet business needs. The ideal candidate holds a Bachelor's degree with at least 1 year of supervisory experience in a contact center environment and advanced Microsoft Office

Qualifications

Bachelor's degree (S1) in any discipline.
Minimum 1 year of experience as a Contact Center Supervisor or Team Leader.
Proficient in spoken and written Indonesian and English; proficiency in Mandarin is required.
Proficient in Microsoft Office with strong data analysis, communication, coordination, and customer service orientation skills.

Responsibilities

Be responsible for achieving Contact Center performance targets.
Handle and escalate major incidents or customer complaints to ensure they are resolved effectively.
Foster strong teamwork and develop the competencies of mid-level and senior Customer Service representatives.
Willing to work in shifts and support operational needs in accordance with business requirements.