Supervisor Accounting & Tax

Pt Feniks Profesional Indonesia; Jawa Barat; On-site; IDR 89,280,000 - 111,600,000; Full time

Job summary

HSBC is seeking a Field Payment Assistant for Pre Write Off in Jakarta to visit customers, remind arrears, and negotiate sustainable repayment plans while preserving the bank's image.

You will support customers in financial difficulty, deliver professional service, and follow regulatory requirements and collections policies in a field-based role requiring diligence and independence.

Qualifications

• Minimum bachelor’s degree required.
• Experience in collection industry preferred.
• Readiness to work in field job.
• Diligent and independent.
• High integrity and teamwork.
• Excellent negotiation and communication skills.
• Hardworking and able to work under pressure.
• Team player.

Responsibilities

• Field work visiting customers to remind them of arrears and negotiate repayments, upholding bank image and guidelines.
• Engage and support customers through financial difficulty to reach sustainable agreements.
• Deliver professional service while adhering to regulatory requirements and collections policies.

Skills

Negotiation

Communication

Diligence

Independence

Education

Bachelor's degree

Job description

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Staff Collection Field Payment Assistant Pre Write Off Jakarta

Staff Collection Field Payment Assistant Pre Write Off Jakarta

Location: Jakarta Selatan, Jakarta, ID, 12560

Brand: HSBC

Area of Interest:

Closing Date: Date: 23 Sept 2026

Responsibilities:

• In this role, staff FPA Pre Write Off Assistant will do field work and visiting customer to give reminder, offer solution and negotiate the arrears repayment without sacrificing the image of the Bank as well as ensuring that all prescribed guidelines are conscientiously followed.
• The role of staff FPA Pre Write Off Assistant is to engage and support our customers through a period of financial difficulty to negotiate mutually beneficial, positive, and sustainable agreements that are in the best interest of the bank and our customers.
• Staff FPA Pre Write Off Assistant is responsible for delivering a professional service that helps our customers solve their problems, and by doing so, creates a favorable opinion of our organization and an increased willingness to repay their commitments. Collections Associates are required to adhere to all regulatory requirements and Collections Operations policies and procedures.

To be successful in this role, you should meet the following requirements:

• Minimum bachelor's degree
• Experience in collection industry
• Readiness to work in Field job
• Diligent
• Independent and high integrity
• Excellent negotiation and communication skills
• Hardworking and able to work under pressure
• Able to work in a team.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability,