Staff Accounting - Manufaktur (Abipro Experience)

Pt Citra Platindo; Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

HSBC in Jakarta Selatan seeks an experienced Staff Collection Field Payment Assistant Pre Write Off to visit customers, remind them of obligations, offer solutions, and negotiate arrears while upholding the bank's image and compliance. The role supports customers through financial difficulty to reach sustainable repayment agreements, delivering professional service and ensuring regulatory adherence.

Ideal candidates hold an accounting-related degree, have collections experience, are ready for

Qualifications

• Minimum bachelor's degree
• Experience in collection industry
• Readiness to work in Field job
• Diligent
• Independent and high integrity
• Excellent negotiation and communication skills
• Hardworking and able to work under pressure
• Able to work in a team

Responsibilities

• Visit customers in the field to remind and negotiate arrears.
• Engage and support customers to reach mutually beneficial repayment agreements.
• Deliver professional service while adhering to regulatory requirements and collections policies.
• Coordinate with branches and provide timely information on overdue accounts.

Skills

Negotiation skills

Communication skills

Attention to detail

Teamwork

Integrity

Working under pressure

Field work readiness

Education

Associates or better in Accounting

Job description

Staff Collection Field Payment Assistant Pre Write Off Jakarta

Location: Jakarta Selatan, Jakarta, ID, 12560

Brand: HSBC

Area of Interest:

Closing Date:

Date: 23 Sept 2026

Job description

Some careers shine brighter than others.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Responsibilities

• In this role, staff FPA Pre Write Off Assistant will do field work and visiting customer to give reminder, offer solution and negotiate the arrears repayment without sacrificing the image of the Bank as well as ensuring that all prescribed guidelines are conscientiously followed.
• The role of staff FPA Pre Write Off Assistant is to engage and support our customers through a period of financial difficulty to negotiate mutually beneficial, positive, and sustainable agreements that are in the best interest of the bank and our customers.
• Staff FPA Pre Write Off Assistant is responsible for delivering a professional service that helps our customers solve their problems, and by doing so, creates a favorable opinion of our organization and an increased willingness to repay their commitments. Collections Associates are required to adhere to all regulatory requirements and Collections Operations policies and procedures.

To be successful in this role, you should meet the following requirements

• Minimum bachelor's degree
• Experience in collection industry
• Readiness to work in Field job
• Diligent
• Independent and high integrity
• Excellent negotiation and communication skills
• Hardworking and able to work under pressure
• Able to work in a team.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at at the time of your application, so that we can support you through your recruitment journey.

Description

Essential Job Functions

• Submit customer invoices in their portals to ensure timely payment.
• Follow established procedures for processing cash receipting (EFT and credit card).
• Research and process valid customer refunds.
• Communicate with branches regarding payment discrepancies.
• Distribute ATBs with analysis of overdue amounts and expected payment dates.
• Investigate and resolve client queries
• Provide receipt/payment support to branches
• Reconcile customer accounts in Sage Accounting Software
• Communicate with clients via phone and/or email
• Relieve for Accounts Payable when required.

Essential Skills and Qualifications

• Strong working knowledge of accounts receivable
• Attention to detail and accuracy
• Good communication and interpersonal skills
• Strong organisational and decision-making skills
• Ability to problem-solve
• Negotiation and conflict management skills
• Strong experience in general bookkeeping procedures
• Proficient in relevant computer applications

Qualifications

Education

Required

• Associates or better in Accounting

Experience

Preferred

• - Must have completed secondary school with satisfactorily results in Mathematics- Proficiency in English required- Applicants studying an accounting degree may be considered.