Supervisor
Kampung 168
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Benefits offered by this job
Job summary
Kampung 168 in Jimbaran, Bali, seeks a friendly, responsible Front of House Supervisor to oversee daily front desk operations and guest services.
You will monitor staff performance, assist guests, and coordinate with housekeeping and maintenance to ensure top service and room standards. Growth opportunities and a competitive package await the right candidate.
Qualifications
- Hotel, villa or hospitality experience preferred.
- Front of House/reception experience is an advantage.
- Strong communication and customer service abilities.
- Knowledge of OTA platforms.
- Friendly, confident and professional demeanor.
- Able to lead a small team and stay organized.
Responsibilities
- Monitor staff attendance, performance and quality
- Welcome and assist guests with a friendly and professional attitude
- Assist with guest requests, questions and complaints
- Ensure smooth check-in and check-out operations
- Ensure rooms and common areas meet company standards
- Coordinate with housekeeping and maintenance to resolve guest issues
- Monitor guest satisfaction and service standards
- Monitor OTA and manage reviews
- Monitor staff performance and training
- Support the Manager with daily operations and reporting
Skills
Job description
KOS 168 in Jimbaran, Bali, is looking for a friendly, responsible and hands-on Supervisor to join our team as a Front of House Supervisor.
Monitor staff attendance, performance and work quality
Welcome and assist guests with a friendly and professional attitude
Assist with guest requests, questions and complaints
Ensure smooth check-in and check-out operations
Ensure rooms and common areas meet company standards
Coordinate with housekeeping and maintenance to resolve guest issues
Monitor guest satisfaction and service standards
Monitor OTA and manage review
Monitor staff performance and training
Support the Manager with daily operations and reporting
Previous hotel, villa or hospitality experience preferred
Front of House/reception experience is an advantage
Good communication and customer service skills
Knowledge about OTA
Friendly, confident and professional
Responsible, organised and able to lead a small team
Good English is preferred
Base salary Rp 4,500,000 - 6,000,000/months
Potential staff accommodation + bills valued at up to Rp 2,600,000/month
Performance bonus
Meal and petrol allowance
Opportunity for career growth
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