Stylish / Customer Contact Executive

PT THE CLOTHES; Jakarta Utara; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

JADE is a luxury lifestyle boutique in Indonesia seeking a Personal Shopper to deliver high-touch service to our fashion-conscious clients in Jakarta. You will translate fashion trends into personalized recommendations, capture client data for ongoing clienteling, and identify cross-sell opportunities while maintaining store standards and a friendly, professional demeanor.

Minimum 2 years in fashion retail, S1 or higher, and fluency in Bahasa and English are required.

Qualifications

• Minimum 1 year experience in fashion retail
• Experience in retail industry preferred
• S1 or above required
• Minimum 2 years relevant working experience

Responsibilities

• Promote fashion trends and product information to customers
• Provide pre and post sales service and handle inquiries
• Capture client data for clienteling and build client relationships
• Identify cross-sell opportunities and maintain stock levels
• Communicate effectively via telephone, messaging, and email
• Maintain daily store standards and professional demeanor
• Assist customers with reservations, wrapping, dispatch and delivery

Skills

Customer service

Communication

English proficiency

Bahasa proficiency

Retail experience

Telephone etiquette

Problem solving

Education

Bachelor's degree or higher

Job description

To understand and promote Connected Commerce service to every customer to deliver our Service Promise - Making Every Customer Feel Great, including, building rapport, understanding the customers’ needs and being proactive to anticipate and deliver service above and beyond the customer’s expectation to achieve the agreed individual monthly sales targets.

To capture all key data from customers to build client database for clienteling purposes and identify sales opportunities to meet the agreed sales target.

To be able to provide the customer with fashion trends and product information that will enable them to make an informed decision about the item they wish to purchase

To ensure that all sales are followed up with after sales service activities such as reserve, gift wrapping, dispatch and delivery, concierge service every time

To ensure daily standards are maintained at all times and ensure stock is continually replenished to ensure a full range of items are available for the customer

To perform other duties if required based on business needs.

To handle document to view every contact as a potential sales opportunity and comminicate with customers whether through telephone call and/or instant messaging and/or direct message on social meda.

To follow company service guidelines to provide professional pre and post sales service to customers

To take every opportunity to resolve customer enquiries and comments by investigating the root source of the issue; identify solutions to enhance customer experience

To identify cross-sell opportunities and customer relationship building to improve overall sales

Requirements:

Able to communicate the latest fashion trends and product information to customers

Able to communicate confidently the unique selling points and the features and benefits of the product

Experience in retail industry is highly preferred

A minimum of one year experience in retail sales gained from fashion retail

S1 or above

Minimum 2 years relevant working experience

Strong sense of customer orientation with good problem-solving abilities, attention to details, pleasant and out-going personality

Excellent command in Bahasa and English

Good telephone, instant messaging and e-mail etiquette. Good communications skills, presentable with service-oriented mindset.

Confident and approachable demeanor, especially for lifestyle or luxury retail brands.

Your application will include the following questions:

• Kualifikasi mana yang kamu miliki?
• Berapa gaji bulanan yang kamu inginkan?
• How many years' experience do you have as a Personal Shopper?
• Apakah kamu berpengalaman di bidang pelayanan pelanggan?
• Berapa tahun pengalaman kerjamu di industri ritel?
• Apakah kamu berpengalaman dalam penjualan?
• Bahasa apa saja di bawah ini yang fasih kamu gunakan?
• Berapa lama waktu yang kamu butuhkan untuk memberi tahu perusahaanmu saat ini?

Luxury & Designer Goods Retail 101-1,000 employees

JADE is a multi-brand boutique carrying selective designers labels from Europe and America with an aim to provide Indonesia’s fashion enthusiasts with the latest and trendiest styles in the industry.

JADE is a multi-brand boutique carrying selective designers labels from Europe and America with an aim to provide Indonesia’s fashion enthusiasts with the latest and trendiest styles in the industry.

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