Student Success Coach

Ruangguru for Business; Batam; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Ruangguru for Business is seeking a proactive Sales/Student Success associate in Batam. You will monitor learning progress, provide motivation and guidance, and support prospective students as they make informed decisions.

You will build strong student relationships, deliver timely updates to the Academic Team, and help the team achieve individual and collective targets for engagement and sales. A Diploma 3 and excellent communication are required.

Qualifications

• Diploma 3 completed in any discipline.
• 1–2 years in Sales, Marketing, Business Development, or related fields.
• Experience in education, English courses, or startups is a plus.

Responsibilities

• Monitor students' learning progress and communicate relevant updates to the Academic Team while taking appropriate follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support throughout their learning journey.
• Support sales activities by engaging prospective students and assisting them in making informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve their learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Interpersonal skills

Communication skills

Time management

Detail-oriented

Customer-oriented

Target-driven

Sales mindset

Education

Diploma 3 (D3) in any discipline

Job description

Ruangguru for Business is seeking a proactive Sales/Student Success associate in Batam. You will monitor learning progress, provide motivation and guidance, and support prospective students as they make informed decisions.

You will build strong student relationships, deliver timely updates to the Academic Team, and help the team achieve individual and collective targets for engagement and sales. A Diploma 3 and excellent communication are required.