Student Services Officer

BINUS Group; Tangerang; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

BINUS University in Tangerang is seeking a Student Services Officer to manage multiple student service areas including financial services, document handling, and information support. You will respond to inquiries, process scholarship applications, and ensure accurate tuition-related guidance is provided to students.

The role requires a Bachelor’s degree and at least 2 years of relevant experience, with strong customer service management skills and effective coordination across departments.

Qualifications

• Minimum Bachelor Degree.
• Minimum 2 years of working experience.
• Customer service management experience.

Responsibilities

• Provide prompt respond and service to students related to financial services.
• Inform accurate financial info to customer (verbal and written).
• Receive student’s application for scholarship and collect the request.
• Provide info related to tuition payment amount for students on academic leave and process re-activate student status.
• Respond to student inquiries and coordinate with internal departments.

Skills

Customer Service Management

CRM Software

Documentation

Education

Bachelor's Degree

Job description

## Student Services OfficerApply: Tangerang: Full time: Posted 2 Days Ago: JR2026098544It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Student Financial Services:• Provide prompt respond and service to students related to financial services• Inform accurate financial info to customer (verbal and written)• Ensure overall Financial Services to customer comply with valid regulation and procedure• Verify payment amount value, date, and payment type with current data and payment receipt info• Receive student’s application for scholarship and collect the request• Provide info related to tuition payment amount for students on academic leave period and process re-activate student status• Provide info related to academic leave process to students and required forms• Receive other academic related and manual tuition payment process. Register the payment data based on related payment type• Sort student payment data receipt according to student ID and payment type. Record and summarize payment data• Receive, record, and distribute student request for financial service to related area• Provide and maintain documentation for all transaction and other financial services activitiesStudent Document Services:• Receive and prepare all necessary documents required for the student services process• Distribute student documents (e.g. graduation documents, etc.)• Receive and check document completeness from internship project and final project (soft cover & hard cover)Student Information Services:• Respond to all questions from students / stakeholders and provide solutions within related work scope and responsibility• Maintain and update records of customer transactions• Prepare and distribute announcements related to student services activities• Update knowledge related to current policy / information that implemented in BINUS UniversityStudent Request Services:• Receive, analyze, and follow up all student requests (e.g. reactive process, academic leave process, etc)• Maintain and update record of documentations related to student request processStudent Registration Services:• Conduct briefing related to student registration activities (e.g. KRSS, KRS, compact semester, specialization course, etc)• Receive and follow up student request related to registration process• Maintain and update records of all student requestsStakeholder Inquires Respond :• Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to related parties• Monitor all inquiries using CRM• Follow up and direct the pending and unresolved inquiries to the related parties• Handle and resolve all stakeholder inquiries based on service level agreement (SLA)• Obtain and evaluate all relevant information to handle inquiries and complaints• Maintain and update record details of inquiries, comments and complaints• Maintain and update record details of actions taken• Manage related administration• Communicate and coordinate with internal departmentsManagement Support Activities:• Provide Report to direct Supervisor• Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)• Perform activities related to Quality Management System• Perform additional tasks related to key responsibilities as required by Direct SupervisorEducation Requirement:• Minimum Bachelor DegreeWork Exposure/ Experience:• Minimum 2 years of working experienceSpecial Skills/Certification :• Customer Service Management