Student Services Staff (BINUS @Medan)

BINUS Group; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

BINUS Group is seeking a Campus Administration Specialist based in Medan to handle inquiries from students and stakeholders, process information, and ensure prompt responses. You will manage student data, support departmental objectives, and maintain excellent service standards across all campus operations, with at least 1 year of experience and a Bachelor's degree in English Literature or related field.

The role requires strong communication, reliability, and teamwork to build effective

Qualifications

• Minimum Bachelor's Degree in English Literature or related field.
• Minimum 1 year of experience in campus administration.

Responsibilities

• Interact with students or other stakeholders to provide and process information in response to inquiries, concerns and requests about documents and services
• Ensure effective and prompt respond to customer inquiries
• Ensure effective customer complaints handling process
• Provide valid and accurate students operational data
• Build strong and effective cooperation which support the overall objectives of the department
• Ensure excellent operational process and service for all stakeholders

Skills

Customer service

Communication

Education

Bachelor's Degree in English Literature or related field

Job description

Job Description Summary

• Interact with students or other stakeholders to provide and process information in response to inquiries, concerns and requests about documents and services
• Ensure effective and prompt respond to customer inquiries
• Ensure effective customer complaints handling process
• Provide valid and accurate students operational data
• Build strong and effective cooperation which support the overall objectives of the department
• Ensure excellent operational process and service for all stakeholders

• Minimum Bachelor's Degree in English Literature or related field
• Minimum 1 year of experience in campus administration
• Willing to be placed in Medan