Student Services & Financial Support Specialist

BINUS Group; Tangerang; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

BINUS University in Tangerang is seeking a Student Services Officer to manage multiple student service areas including financial services, document handling, and information support. You will respond to inquiries, process scholarship applications, and ensure accurate tuition-related guidance is provided to students.

The role requires a Bachelor’s degree and at least 2 years of relevant experience, with strong customer service management skills and effective coordination across departments.

Qualifications

• Minimum Bachelor Degree.
• Minimum 2 years of working experience.
• Customer service management experience.

Responsibilities

• Provide prompt respond and service to students related to financial services.
• Inform accurate financial info to customer (verbal and written).
• Receive student’s application for scholarship and collect the request.
• Provide info related to tuition payment amount for students on academic leave and process re-activate student status.
• Respond to student inquiries and coordinate with internal departments.

Skills

Customer Service Management

CRM Software

Documentation

Education

Bachelor's Degree

Job description

BINUS University in Tangerang is seeking a Student Services Officer to manage multiple student service areas including financial services, document handling, and information support. You will respond to inquiries, process scholarship applications, and ensure accurate tuition-related guidance is provided to students.

The role requires a Bachelor’s degree and at least 2 years of relevant experience, with strong customer service management skills and effective coordination across departments.