Strategic VIP Account Success Manager

UltaHost; Jakarta Timur; On-site; IDR 443,183,832 - 620,457,365; Full time

Benefits offered by this job

Competitive salary package

Dynamic work environment

Growing global technology company

Job summary

UltaHost is seeking a proactive Customer Success Manager to manage high-value accounts and enhance customer retention. This strategic role encompasses overseeing customer journeys from onboarding through renewal, ensuring service excellence in a fast-paced environment.

The ideal candidate will have 4+ years of experience in customer success, exceptional communication skills, and a background in web hosting or related technology sectors. Join us to shape our customer experience and drive growth.

Qualifications

• Minimum 4+ years of experience in Customer Success or Account Management roles.
• Strong interpersonal and relationship management skills.
• Proven experience in customer retention and churn reduction.

Responsibilities

• Manage VIP clients directly and oversee account health.
• Conduct regular business reviews to ensure client satisfaction.
• Identify at-risk customers and engage proactively to retain them.

Skills

Customer retention

Crisis management

Relationship management

English communication

Education

4+ years in Customer Success or Account Management

Tools

WHMCS

Helpdesk systems

Job description

UltaHost is seeking a proactive Customer Success Manager to manage high-value accounts and enhance customer retention. This strategic role encompasses overseeing customer journeys from onboarding through renewal, ensuring service excellence in a fast-paced environment.

The ideal candidate will have 4+ years of experience in customer success, exceptional communication skills, and a background in web hosting or related technology sectors. Join us to shape our customer experience and drive growth.