Client Success Manager

PT. Tera Achiever (Frontier Group); Jakarta Pusat; On-site; IDR 150,000,000 - 350,000,000; Full time

Job summary

PT. Tera Achiever (Frontier Group) is seeking an experienced Customer Success professional to drive retention, satisfaction, and expansion for regional/global clients.

The role focuses on solving technical roadblocks, recommending integrations, and ensuring customer adoption with emphasis on growth and upselling. Candidates should have 4–10 years in Customer Success or Client Success, a background in SaaS and marketing automation, and strong written and spoken English skills.

Qualifications

• 4-10 years experience in Customer Success, Client Success.
• Background in SaaS, marketing automation, and customer engagement, tech-enabled services, or service platforms is often preferred.
• Ability to work with regional/global clients.
• Proficient in both spoken and written English.

Responsibilities

• Drive client retention, client satisfaction, upselling & cross-selling.
• Understand technical roadblocks and recommend solution implementations and core integrations to clients using Netcore.
• Maintain renewals, expansion opportunities, and customer adoption.
• Investigate core problems and suggest long-term solutions.
• Focus on growth, engagement, and integration.

Skills

4-10 years experience in Customer &amp

SaaS background

Marketing automation

Customer engagement

English proficiency

Job description

You will drive client retention, client satisfaction, upselling & cross-selling.

Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them.

Maintaining and manages renewals, expansion opportunities, and customer adoption.

Investigate the core of the problem and suggest a long-term solution to it.

Focus on growth + engagement + integration.

What we’re looking for :

4-10 years experience in Customer Success, Client Success.

Background in SaaS, marketing automation, and customer engagement, tech-enabled services, or service platforms is often preferred.

Ability to work with regional/global clients.

Proficient in both spoken and written English.