Strategic Key Account Manager: Growth & Partnerships

DHL Group

Tangerang

On-site

IDR 240,000,000 - 360,000,000

Full time

5 days ago

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Job summary

DHL Group in Indonesia seeks a highly motivated Key Account Manager to lead strategic customer relationships, grow important accounts, and win new business opportunities. You will work closely with customers and internal teams to deliver solutions that create value and strengthen long-term partnerships.

The role requires strong customer relationship skills, proven sales experience, and proficiency with CRM systems.

Qualifications

Bachelor's degree in a relevant field; a Master's is an advantage.
Minimum 2 years of relevant experience in Sales, Marketing, Key Account Management, or related industry.
Experience in logistics or freight forwarding is an advantage.

Responsibilities

Manage and develop key customer accounts as the primary point of contact.
Identify and win new business opportunities while expanding business with existing customers.
Drive account growth and increase share of wallet through proactive account planning.
Build and maintain a healthy sales pipeline to achieve customer and business targets.
Develop customer proposals, quotations, rate offers, and contracts.
Coordinate RFI/RFP/RFQ activities and support effective customer implementation and handover.
Conduct regular account reviews and collaborate with regional and sector teams on customer strategies.
Ensure customer expectations are translated into clear SLAs, SOPs, and operational requirements.
Maintain accurate and high-quality Sales360/CRM and quotation data.
Build strong cross-functional collaboration to deliver the right solutions for customers.