Strategic Fleet Planner & Process Control Lead

GoTo Group; Tangerang; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

GoTo Group's GoCar Fleet seeks a Central Planning & Process Control Manager to own planning and control for a high-volume driver rental operation. You will align demand signals, fleet data and team capacity into a single operating plan, and build the processes that ensure on-time deployment, accurate payments and proactive risk management.

You will lead a small team of planners and Process Controllers, partner with operations, finance and product teams, and shape governance and continuous

Qualifications

• 5+ years of experience in operations planning, supply/demand or fleet planning, with at least 2 years leading a team.
• Hands-on experience in planning (forecasting, capacity and allocation) and process control (SOPs, audits, reconciliations).
• Strong data skills: advanced spreadsheets; SQL or BI tools are a strong plus.
• Structured problem-solving: turn messy data into a simple plan, identify root causes.
• Strong stakeholder management: influence leadership, partners and frontline teams.
• Experience in rental, fleet, mobility, logistics or high-volume operations is a plus.
• Fluent in Bahasa Indonesia and good working English; based in Tangerang - Ciater.

Responsibilities

• Build and own the weekly and monthly operating plan: driver activation targets, vehicle allocation across pools and partners, and frontline team capacity.
• Forecast vehicle supply (incoming units, migrations, returns, units in service or repair) against driver demand, and flag gaps early.
• Plan vehicle deployment and redeployment to maximize utilization and minimize idle days, including handover, service and return schedules.
• Run the planning cadence (weekly planning meetings, plan vs. actual tracking) and run scenario analyses to support management decisions.
• Own RAB’s process and control framework: the end-to-end process map, a clear owner and source of truth for each step, and SOPs built into RABOS and FMS rather than left as static documents.
• Design control points and KPIs (utilization, idle vehicle days, activation vs. target, SLA, ticket aging, reconciliation gaps, no-show rates) and report on them through dashboards.
• Lead investigations of process deviations and losses (e.g. unreconciled payments, mis-routed tickets, idle or mis-allocated vehicles) and drive corrective actions to closure.
• Run periodic process audits and data reconciliations between operational systems and finance records.
• Lead, coach and develop a team of planners and Process Controllers.
• Work with product/tech to automate planning inputs, allocation rules, controls and access rights inside our tools.
• Govern process and plan changes: lead rollouts (training, communication to teams and drivers) and run post-launch reviews.

Skills

Advanced spreadsheets

SQL

BI tools

Data analysis

Stakeholder management

Job description

GoTo Group's GoCar Fleet seeks a Central Planning & Process Control Manager to own planning and control for a high-volume driver rental operation. You will align demand signals, fleet data and team capacity into a single operating plan, and build the processes that ensure on-time deployment, accurate payments and proactive risk management.

You will lead a small team of planners and Process Controllers, partner with operations, finance and product teams, and shape governance and continuous