Strategic Client Success Partner

NTT Ltd.; Jakarta Pusat; On-site; IDR 300,000,000 - 420,000,000; Full time

Job summary

NTT DATA is seeking a Client Success Specialist to maintain and grow client relationships post-sale. You will lead adoption, expansion, and renewal efforts, ensuring clients realize value and renew contracts.

You will also identify upsell opportunities and coordinate with sales to extend the footprint across the client portfolio. You will work with clients to improve CSAT scores, manage escalations, and align IT solutions with business strategy.

Qualifications

• Experience in client-facing role within Sales, Service, or Consultancy in large-scale IT services environment.
• Understanding of ITIL practices and billing processes is required.
• Proven ability to execute on-time renewals with minimal churn.
• Strong interpersonal skills up to management level.

Responsibilities

• Serve as primary post-sale point of contact for multiple contracts.
• Drive client success through Adoption, Expansion, and Renewal charters.
• Nurture client relationships and act as trusted advisor.
• Escalate and resolve issues to maintain client satisfaction.

Skills

ITIL practices

Billing processes

Stakeholder management

Renewals management

Consultative selling

Negotiation skills

Client relationship management

Cross-sell opportunities

Multinational IT services

Business strategy alignment

Education

Bachelor’s degree in IT / Sales / Business

Job description

NTT DATA is seeking a Client Success Specialist to maintain and grow client relationships post-sale. You will lead adoption, expansion, and renewal efforts, ensuring clients realize value and renew contracts.

You will also identify upsell opportunities and coordinate with sales to extend the footprint across the client portfolio. You will work with clients to improve CSAT scores, manage escalations, and align IT solutions with business strategy.