Client Delivery Lead — Managed Services

NTT DATA; Jakarta Pusat; On-site; IDR 150,000,000 - 270,000,000; Full time

Job summary

NTT DATA is seeking a Senior Associate Managed Services Client Delivery Specialist to oversee end-to-end delivery of managed services contracts. You will ensure SLAs are met, coordinate cross-functional teams, and maintain strong client relationships to protect the company’s reputation and profitability.

You will work with legal and technical teams to ensure compliance, monitor performance, and develop account plans.

Qualifications

• Bachelor's degree in Information Technology or Business or related field.
• Relevant ITIL certification preferred.
• Relevant project management certification (e.g., PMP) preferred.

Responsibilities

• Oversee end-to-end delivery of managed services contracts.
• Ensure contract compliance and SLAs are met or exceeded.
• Serve as primary contact for client inquiries, escalations, and feedback.
• Coordinate cross-functional teams to deliver services across sites.
• Monitor contract performance and report on service delivery.
• Develop account plans to enhance client engagement and retention.
• Identify opportunities for upselling additional services.
• Manage budgeting, forecasting, and billing as needed.
• Proactively mitigate risks and improve service quality.

Skills

Project management

Client management

ITIL

Service delivery

Communication skills

Education

Bachelor's degree in IT or Business

Tools

ITIL

PM certification (PMP)

Job description

NTT DATA is seeking a Senior Associate Managed Services Client Delivery Specialist to oversee end-to-end delivery of managed services contracts. You will ensure SLAs are met, coordinate cross-functional teams, and maintain strong client relationships to protect the company’s reputation and profitability.

You will work with legal and technical teams to ensure compliance, monitor performance, and develop account plans.