Strategic Change Manager – AI & Transformation Lead

Sun Life Financial; Indonesia; On-site; IDR 240,000,000 - 400,000,000; Full time

Job summary

Sun Life Financial in Indonesia seeks a strategic Change Manager to enable planning, readiness, and sustained adoption of transformation initiatives, including AI and digital transformation. The role reports to the Head of Strategic Transformation and emphasizes leadership alignment and cross-functional execution.

The ideal candidate has extensive change management experience in complex environments, strong diagnostic and collaboration skills, and a track record of driving adoption across senior

Qualifications

• Minimum 5 years of change management experience in complex, matrixed environments.
• Experience in readiness assessment, workforce transition, and adoption of new ways of working.
• Bachelor’s degree in Business, Communications, Psychology, Human Resources, or related field (advanced degree is an advantage).
• Certification in change management methodologies (e.g., Prosci, ADKAR) is an advantage.
• Exposure to AI, digital transformation, automation, or future-of-work initiatives preferred.
• Experience engaging senior stakeholders and cross-functional leadership teams.

Responsibilities

• Lead and deliver local change management activities as part of the Transformation Office.
• Translate transformation priorities into localized, actionable change plans aligned with business needs.
• Assess impact, readiness, resistance, and change saturation across initiatives.
• Develop and execute targeted change strategies to drive adoption and integration.
• Align with leaders and cross-functional teams to ensure coordinated execution.
• Enable leaders to effectively communicate and reinforce transformation priorities.
• Monitor stakeholder sentiment and adoption risks; recommend timely interventions.
• Support capability-building and embed sustainable change into day-to-day operations.

Skills

Systems thinking

Influence without authority

Diagnostic mindset

Relationship-building

Bias for action

Adaptability

Education

Bachelor’s degree in Business/Communications/Psychology/HR

Prosci/ADKAR certification

Job description

Sun Life Financial in Indonesia seeks a strategic Change Manager to enable planning, readiness, and sustained adoption of transformation initiatives, including AI and digital transformation. The role reports to the Head of Strategic Transformation and emphasizes leadership alignment and cross-functional execution.

The ideal candidate has extensive change management experience in complex environments, strong diagnostic and collaboration skills, and a track record of driving adoption across senior