Change Manager, Transformation

Sun Life Financial; Jakarta Pusat; On-site; IDR 420,000,000 - 680,000,000; Full time

Job summary

Sun Life Financial is seeking a strategic Change Manager to enable effective planning, readiness, and sustained adoption of transformation initiatives at speed. The role reports to the Head of Strategic Transformation and focuses on leadership alignment, readiness, adoption, and integration of new ways of working, including AI and digital transformation.

The ideal candidate has extensive experience in complex environments, strong stakeholder engagement, and a proven ability to translate

Qualifications

• Minimum 5 years of experience in change management within complex, matrixed environments.
• Proven experience in readiness assessment, workforce transition, and adoption of new ways of working.
• Bachelor’s degree in Business, Communications, Psychology, Human Resources, or related field (advanced degree advantageous).
• Certification in change management methodologies (e.g., Prosci, ADKAR) is an advantage.
• Exposure to AI, digital transformation, automation, or future-of-work initiatives preferred.
• Experience engaging senior stakeholders and cross-functional leadership teams.
• Strong understanding of change saturation and local market execution.

Responsibilities

• Lead and deliver local change management activities as part of the Transformation Office.
• Translate transformation priorities into localized, actionable change plans aligned with business needs.
• Assess impact, readiness, resistance, and change saturation across initiatives.
• Develop and execute targeted change strategies to drive adoption and integration.
• Align with leaders and cross-functional teams to ensure coordinated execution.
• Enable leaders to effectively communicate and reinforce transformation priorities.
• Monitor stakeholder sentiment and adoption risks; recommend timely interventions.
• Support capability-building and embed sustainable change into day-to-day operations.

Skills

Systems thinking

Influence skills

Diagnostic mindset

Relationship building

Bias for action

Adaptability

Education

Bachelor’s degree

Advanced degree

Change management certification

Tools

Prosci

ADKAR

Job description

## Change Manager, TransformationApplylocations: Jakarta Selatan, Jakarta Rayatime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR00125465You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.**Job Description:****Job description (heading) / Description du poste (titre)*** We are seeking a strategic and adaptable Change Manager to enable effective planning, readiness, and sustained adoption of transformation initiatives at speed.* Reporting to Head of Strategic Transformation, the role focuses on driving leadership alignment, readiness, adoption, and integration of new ways of working, including AI and digital transformation.**Preferred skills (heading) / Compétences particulières (titre**)* Systems thinking to understand interdependencies across people, processes, and transformation priorities* Ability to influence and challenge constructively without formal authority* Strong diagnostic mindset to interpret signals and anticipate adoption risks* Relationship-building skills that foster trust and alignment across stakeholders* Bias for action with disciplined execution in fast-paced, ambiguous environments* Adaptability and resilience in managing shifting priorities and evolving contexts**Qualifications (heading) / Compétences (titre)*** Minimum 5 years of experience in change management within complex, matrixed environments* Proven experience in readiness assessment, workforce transition, and adoption of new ways of working* Bachelor’s degree in Business, Communications, Psychology, Human Resources, or a related field (advanced degree is an advantage)* Certification in change management methodologies (e.g., Prosci, ADKAR) is an advantage* Exposure to AI, digital transformation, automation, or future-of-work initiatives preferred* Experience engaging senior stakeholders and cross-functional leadership teams* Strong understanding of change saturation and local market execution**Responsibilities (heading) / Responsabilités (titre)*** Lead and deliver local change management activities as part of the Transformation Office* Translate transformation priorities into localized, actionable change plans aligned with business needs* Assess impact, readiness, resistance, and change saturation across initiatives* Develop and execute targeted change strategies to drive adoption and integration* Align with leaders and cross-functional teams to ensure coordinated execution* Enable leaders to effectively communicate and reinforce transformation priorities* Monitor stakeholder sentiment and adoption risks; recommend timely interventions* Support capability-building and embed sustainable change into day-to-day operations*At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.***Job Category:**Project Management - Process**Posting End Date:**30/08/2026