Strategic Transformation Change Leader (AI & Adoption)

Sun Life Financial; Jakarta Pusat; On-site; IDR 420,000,000 - 680,000,000; Full time

Job summary

Sun Life Financial is seeking a strategic Change Manager to enable effective planning, readiness, and sustained adoption of transformation initiatives at speed. The role reports to the Head of Strategic Transformation and focuses on leadership alignment, readiness, adoption, and integration of new ways of working, including AI and digital transformation.

The ideal candidate has extensive experience in complex environments, strong stakeholder engagement, and a proven ability to translate

Qualifications

• Minimum 5 years of experience in change management within complex, matrixed environments.
• Proven experience in readiness assessment, workforce transition, and adoption of new ways of working.
• Bachelor’s degree in Business, Communications, Psychology, Human Resources, or related field (advanced degree advantageous).
• Certification in change management methodologies (e.g., Prosci, ADKAR) is an advantage.
• Exposure to AI, digital transformation, automation, or future-of-work initiatives preferred.
• Experience engaging senior stakeholders and cross-functional leadership teams.
• Strong understanding of change saturation and local market execution.

Responsibilities

• Lead and deliver local change management activities as part of the Transformation Office.
• Translate transformation priorities into localized, actionable change plans aligned with business needs.
• Assess impact, readiness, resistance, and change saturation across initiatives.
• Develop and execute targeted change strategies to drive adoption and integration.
• Align with leaders and cross-functional teams to ensure coordinated execution.
• Enable leaders to effectively communicate and reinforce transformation priorities.
• Monitor stakeholder sentiment and adoption risks; recommend timely interventions.
• Support capability-building and embed sustainable change into day-to-day operations.

Skills

Systems thinking

Influence skills

Diagnostic mindset

Relationship building

Bias for action

Adaptability

Education

Bachelor’s degree

Advanced degree

Change management certification

Tools

Prosci

ADKAR

Job description

Sun Life Financial is seeking a strategic Change Manager to enable effective planning, readiness, and sustained adoption of transformation initiatives at speed. The role reports to the Head of Strategic Transformation and focuses on leadership alignment, readiness, adoption, and integration of new ways of working, including AI and digital transformation.

The ideal candidate has extensive experience in complex environments, strong stakeholder engagement, and a proven ability to translate