Strategic Account Growth & Retention Manager

Techsource Systems Group; Jawa Barat; On-site; IDR 133,920,000 - 279,000,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development

Collaboration in Bekasi

Employee recognition

Job summary

Techsource Systems Group in Bekasi is seeking a results-driven Sales Account Manager to nurture an existing portfolio and drive revenue growth.

You will be the primary contact for clients, coordinate with sales, marketing, and support, conduct business reviews, and develop strategic account plans to realize upsell opportunities.

The ideal candidate has a bachelor's degree and at least three years in account management or sales, with strong communication and CRM experience.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years of experience in account management, sales, or a customer success role.
• Experience with CRM software for tracking client interactions and sales activities.

Responsibilities

• Manage and grow a portfolio of existing client accounts, ensuring high levels of customer satisfaction and retention.
• Identify and pursue opportunities for upsells and cross-sells within assigned accounts.
• Develop and maintain strategic account plans to achieve revenue growth targets.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Conduct regular business reviews with clients to assess their needs and ensure value realization.
• Collaborate with sales, marketing, and support teams to deliver exceptional client experiences.

Skills

Relationship management

Communication

Problem-solving

CRM experience

Education

Bachelor's degree in Business, Marketing, or related field

Tools

CRM software

Job description

Techsource Systems Group in Bekasi is seeking a results-driven Sales Account Manager to nurture an existing portfolio and drive revenue growth.

You will be the primary contact for clients, coordinate with sales, marketing, and support, conduct business reviews, and develop strategic account plans to realize upsell opportunities.

The ideal candidate has a bachelor's degree and at least three years in account management or sales, with strong communication and CRM experience.