Gelato Experience Specialist

PT Mastering Prima Abadi; Bekasi; On-site; IDR 8,928,000 - 13,392,000; Full time

Job summary

PT Mastering Prima Abadi in Bekasi is hiring for a gelato shop role focused on customer service, cash handling, and maintaining product quality. You will assist customers, prepare gelato, operate POS, and promote offerings in a fast-paced outlet.

The position requires SMA/SMK or equivalent and willingness to work shifts, including weekends and holidays. Prior F&B experience is preferred, with emphasis on hygiene and teamwork in a retail setting.

Qualifications

• Customer-oriented with good communication and interpersonal skills.
• Willing to learn and operate gelato equipment and related serving tools.
• Willing to work in shifts, including weekends and public holidays.

Responsibilities

• Greet and serve customers in a friendly and attentive manner.
• Assist customers in selecting gelato flavors, sizes, toppings, and other menu items.
• Prepare and serve gelato according to company standards for portioning and presentation.
• Operate gelato equipment and cashier/POS systems properly and safely.
• Process customer payments accurately using cash, card, QRIS, and other methods.
• Maintain cleanliness and hygiene of the outlet and equipment.
• Follow food safety and sanitation standards at all times.
• Replenish gelato, toppings, cones, cups, and packaging as needed.
• Support opening/closing activities and stock checks.
• Promote products and upsell to support outlet sales targets.
• Handle inquiries and complaints professionally and escalate when necessary.
• Work closely with team members for smooth daily operations.

Education

SMA/SMK or equivalent

Tools

POS system

Job description

PT Mastering Prima Abadi in Bekasi is hiring for a gelato shop role focused on customer service, cash handling, and maintaining product quality. You will assist customers, prepare gelato, operate POS, and promote offerings in a fast-paced outlet.

The position requires SMA/SMK or equivalent and willingness to work shifts, including weekends and holidays. Prior F&B experience is preferred, with emphasis on hygiene and teamwork in a retail setting.