Store Supervisor (Area Semarang)

PT Karunia Kuliner Indonesia (Restaurant Remboelan); Kota Semarang; On-site; IDR 72,000,000 - 96,000,000; Full time

Benefits offered by this job

Competitive pay

Career development

Supportive team environment

Prestigious restaurant brand

Job summary

PT Karunia Kuliner Indonesia (Restaurant Remboelan) in Semarang is seeking a Store Supervisor to lead daily restaurant operations and maintain high service standards. You will supervise staff, manage schedules and performance reviews, and ensure cash handling is accurate and compliant.

A strong hospitality mindset and the ability to train and motivate a diverse team are essential. The role offers competitive pay, opportunities for professional development, and a collaborative work environment

Qualifications

• 2–3 years’ experience in restaurant supervision or hospitality management.
• Strong leadership abilities to motivate a diverse team.
• Excellent communication in Indonesian and English.
• In-depth knowledge of food service operations, health and safety standards.
• Experience handling cash, invoices and basic accounting.
• Ability to stand for extended periods and work across shifts.

Responsibilities

• Oversee daily restaurant operations and ensure staff adhere to policies.
• Lead, train, motivate and supervise staff across service shifts.
• Monitor food quality, presentation and service standards.
• Manage staff scheduling, attendance and performance reviews.
• Handle customer complaints professionally and promptly.
• Maintain cleanliness and hygiene in accordance with health regulations.
• Assist with inventory management and stock control.

Skills

Leadership

Communication

Customer service

Cash handling

Problem solving

Team supervision

English proficiency

Tools

POS systems

Job description

About the role

We are seeking a Store Supervisor to join PT Karunia Kuliner Indonesia (Restaurant Remboelan) in Semarang, Central Java. This is a full-time position based at our Semarang location. As Store Supervisor, you will play a crucial role in ensuring the smooth day-to-day operations of our restaurant, maintaining our high standards of service and hospitality. You will be responsible for leading the team, managing staff performance, and ensuring an exceptional dining experience for every guest. This position is integral to the success of our establishment and your leadership will directly impact our reputation and profitability.

What you’ll be doing

Oversee daily restaurant operations and ensure all staff members adhere to company policies and procedures

Lead, train, motivate and supervise restaurant staff across all service shifts, including servers, kitchen assistants and support personnel

Monitor food quality, presentation and service standards to ensure they meet our established benchmarks

Manage staff scheduling, attendance and performance reviews

Handle customer complaints and concerns professionally and promptly, ensuring customer satisfaction

Maintain cleanliness and hygiene standards throughout the restaurant in accordance with health and safety regulations

Assist with inventory management, stock control and ordering of supplies

Report to management on daily operations, including sales figures, staff performance and any operational issues

Ensure cash handling procedures are followed correctly and conduct till reconciliation

Support the development and implementation of restaurant promotions and special events

Maintain a positive and professional work environment that reflects our company values

What we’re looking for

Minimum 2-3 years’ experience in restaurant supervision or hospitality management

Strong leadership abilities with the capability to motivate and manage a diverse team

Excellent communication skills, both written and verbal, in Indonesian and preferably some English

In-depth knowledge of food service operations, health and safety standards and hospitality best practices

Proven ability to handle customer service issues with professionalism and composure

Sound mathematical skills for handling cash, invoices and basic accounting responsibilities

Physical ability to stand for extended periods and perform various duties throughout the restaurant

Flexibility to work shifts, including evenings, weekends and public holidays as required

A genuine passion for hospitality and delivering exceptional customer experiences

Problem-solving skills and the ability to work independently as well as part of a team

Experience with restaurant point-of-sale systems is advantageous

What we offer

Competitive salary package commensurate with experience

Opportunities for professional development and progression within the hospitality sector

A supportive and collaborative work environment where your contributions are valued

The chance to work with a well-established restaurant known for quality Indonesian cuisine

About us

PT Karunia Kuliner Indonesia, trading as Restaurant Remboelan, is a respected dining establishment in Jakarta, specialising in authentic Indonesian cuisine. We are committed to providing our guests with an outstanding culinary experience in a warm and welcoming atmosphere. Our restaurant is built on a foundation of quality, integrity and a genuine passion for hospitality. We take pride in our team and believe that our success is a direct result of the dedication and professionalism of our staff. We foster a culture of continuous improvement, where every team member is encouraged to contribute ideas and take ownership of their role.