Store Supervisor

PT Aura Cantik; Banten; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Health and wellness benefits

Professional development

Flexible work arrangements

Wellness initiatives

Work-life balance

Job summary

Jakarta DutyFree is seeking a Store Supervisor to lead day-to-day operations at our Tangerang location. You will supervise a team of sales associates, manage inventory and merchandising, and drive sales performance through data-driven decisions.

Ideal candidates bring at least 2 years in retail supervisory roles, strong leadership, and a focus on customer satisfaction. The role emphasizes compliance, team development, and a positive work environment, with competitive pay and health benefits.

Qualifications

• Minimum 2 years of experience in a retail supervisory or managerial role.
• Strong leadership and people management skills.
• Excellent customer service orientation.
• Solid understanding of retail operations, including inventory management, merchandising, and sales reporting.
• Strong analytical and decision-making skills, using data to drive decisions.
• Excellent communication and interpersonal skills for cross-functional collaboration.

Responsibilities

• Supervise and manage a team of sales associates to deliver excellent customer service and meet sales targets.
• Oversee store operations including inventory management, merchandising, and maintaining store appearance.
• Analyze sales data and implement strategies to improve performance and profitability.
• Resolve customer inquiries and complaints in a professional and timely manner.
• Foster a positive, collaborative work environment and provide training and development opportunities.
• Ensure compliance with company policies, procedures, and industry regulations.

Skills

Leadership

Customer service

Inventory management

Merchandising

Sales reporting

Data-driven

Communication

Job description

About the role We are seeking a highly motivated and experienced Store Supervisor to join our team at Jakarta DutyFree in Kabupaten Tangerang Banten. As a Store Supervisor, you will play a pivotal role in overseeing the day-to-day operations of our retail store, ensuring exceptional customer service and driving sales growth.

What you’ll be doing

• Supervising and managing a team of sales associates, ensuring they are providing excellent customer service and meeting sales targets
• Overseeing the efficient and effective running of the store, including inventory management, merchandising, and maintaining store appearance
• Analysing sales data and implementing strategies to improve store performance and profitability
• Resolving customer inquiries and complaints in a professional and timely manner
• Fostering a positive and collaborative work environment, and providing training and development opportunities for the team
• Ensuring compliance with company policies, procedures, and industry regulations

What we’re looking for

• Minimum 2 years of experience in a retail supervisory or managerial role, preferably in the consumer products industry
• Strong leadership and people management skills, with the ability to motivate and inspire a team
• Excellent customer service orientation and problem-solving abilities
• Solid understanding of retail operations, including inventory management, merchandising, and sales reporting
• Strong analytical and decision-making skills, with the ability to use data to drive business decisions
• Excellent communication and interpersonal skills, with the ability to effectively liaise with cross-functional teams

What we offer Jakarta DutyFree, we believe in fostering a supportive and collaborative work environment. We offer a competitive salary, comprehensive health and wellness benefits, and opportunities for professional development and career advancement. Our company culture values work-life balance, and we encourage our employees to take advantage of flexible work arrangements and wellness initiatives.

About us Jakarta DutyFree is a leading provider of consumer products in Indonesia. With a strong focus on innovation and customer satisfaction, we are committed to delivering high-quality products and exceptional service to our customers. Our company values of integrity, excellence, and teamwork are at the heart of everything we do, and we are proud to be an employer of choice in the industry.