Store Operations Lead — Bali, Jakarta Placement

PT Deus Ex Machina Indonesia; Provinsi Bali; On-site; IDR 100,440,000 - 145,080,000; Full time

Job summary

PT Deus Ex Machina Indonesia is seeking a Store Supervisor to join our Bali-based team, with placement in Jakarta. This full-time role oversees daily store operations, staff performance, and customer service excellence, ensuring compliance with company policies and health and safety standards.

The ideal candidate has supervisory or management experience in retail or client-facing environments, strong leadership, organizational skills, and the ability to motivate a diverse team across locations.

Qualifications

• Experience supervising store teams in retail or client-facing settings.
• Strong leadership and people-management skills.
• Excellent organizational and time-management abilities.
• Proficient in administrative tasks and record-keeping.

Responsibilities

• Supervise and manage day‑to‑day store operations to ensure efficiency and compliance with company standards.
• Lead, motivate and support store staff members, providing training, guidance and performance feedback.
• Ensure excellent customer service standards are maintained at all times.
• Monitor store inventory levels and coordinate with relevant departments to manage stock effectively.
• Prepare and maintain accurate administrative records, including daily reports and schedules.
• Ensure the store environment is clean, well‑organised and meets all health and safety regulations.
• Handle customer inquiries and resolve complaints professionally and promptly.
• Coordinate with management on sales targets, promotional activities and store improvements.
• Conduct regular staff briefings and ensure effective communication within the team.
• Monitor compliance with company policies and procedures across all store operations.

Skills

Team leadership

Retail operations

Customer service

Time management

Communication

Problem solving

Indonesian language

English language

Job description

PT Deus Ex Machina Indonesia is seeking a Store Supervisor to join our Bali-based team, with placement in Jakarta. This full-time role oversees daily store operations, staff performance, and customer service excellence, ensuring compliance with company policies and health and safety standards.

The ideal candidate has supervisory or management experience in retail or client-facing environments, strong leadership, organizational skills, and the ability to motivate a diverse team across locations.