Store Manager (Surabaya Area)

PT Matahari Graha Fantasi (Timezone Indonesia); Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 120,000,000 - 210,000,000; Full time

Job summary

PT Matahari Graha Fantasi (Timezone Indonesia) in Surabaya is seeking a Retail Store Manager to lead daily operations and guest experience at our Timezone venue.

The role requires strong leadership, excellent organizational and people skills, and a track record in a customer-centric retail environment. Weekend, holiday, and shift work is expected, with a focus on coaching a high-performing team and upholding SOPs.

Qualifications

• Candidate holds a minimum diploma degree.
• Minimum 5 years' experience as Store Manager.
• Experience in customer-centric business in a value-driven organization.
• Willing to work on weekends, public holidays, and shifts.
• Strong leadership, strategic direction, and customer-focused mindset.

Responsibilities

• Oversee venue administration and stock inventory control.
• Lead and coach the store team to achieve high performance.
• Ensure SOPs are implemented across the venue.
• Identify and develop talents for succession planning.

Skills

Leadership

Organizational skills

Management skills

Communication skills

Interpersonal skills

Education

Diploma or higher

Job description

To position TIMEZONE as the market leader in Family Entertainment Center (FEC) business by ensuring that our vision “To Spread Happiness and Create Memorable Moments" for our guests is implemented in a consistent manner.

To ensure the high level of Guest satisfaction is obtained through excellence Guest Experience in our venue.

To develop, lead and deliver growth, cost efficiency and sustainable profitability in accordance with our target, management direction, and financial strategy.

To be responsible for all venue administration, receiving goods process, managing the stock inventory and ensuring availability of souvenirs and attractive display in our souvenir shop and in vending games

To manage the team and daily activity, to supervise and to coach the team in areas of daily workflow and work performance.

To identify and develop the talents within the venue to secure succession planning.

To ensure that all SOPs well implemented in the venue.

REQUIREMENTS :

Candidate must hold minimum diploma degree from any field, preferably from industrial or management major.

Proven successful experience minimum 5 years as Store Manager.

Experience of customer-centric business and gained in a value-driven organization

High leadership qualities as proven record of lead, inspire, provide direction, and act strategically toward people and customer centric.

Strong organizational and management skill.

Good communication and interpersonal skill.

Willing to work on weekend, public holiday, and work on shift.

Established in 1978, the first Timezone Family Entertainment Centre opened in Perth, Western Australia. Unlike the traditional pinball parlors and pool halls of the era, Timezone was the first family oriented video amusement facility. This family emphasis is still a key focus of the brand today.

Following its success in Australia, Timezone went international in 1995. Today, Timezone has established a strong foothold in more than 200 locations, operating in Australia, India, Indonesia, New Zealand, the Philippines, Singapore and Vietnam.

Established in 1978, the first Timezone Family Entertainment Centre opened in Perth, Western Australia. Unlike the traditional pinball parlors and pool halls of the era, Timezone was the first family oriented video amusement facility. This family emphasis is still a key focus of the brand today.

Following its success in Australia, Timezone went international in 1995. Today, Timezone has established a strong foothold in more than 200 locations, operating in Australia, India, Indonesia, New Zealand, the Philippines, Singapore and Vietnam.

Your application will include the following questions:

• How many years' experience do you have as a store manager?
• How much notice are you required to give your current employer?
• Are you available to work on weekends or public holidays?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• Do you have experience in an administration role?
• How many years' experience do you have in the retail industry?
• How would you rate your English language skills?
• How many years of retail management experience do you have?

What can I earn as a Retail Store Manager