Area Manager (Operation)

PT Matahari Graha Fantasi (Timezone Indonesia); Jakarta Pusat; On-site; IDR 400,000,000 - 650,000,000; Full time

Job summary

Timezone Indonesia is seeking a Regional Operations Manager to oversee multiple venues in the Jakarta area. You will drive performance, develop venue leaders, and ensure adherence to brand standards.

You will analyze financials, manage budgets, lead trainings, and coordinate with People & Culture, Marketing, and IT to deliver memorable guest experiences while expanding footprint across Indonesia.

Qualifications

• 5+ years of experience in regional/multi-unit management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in financial analysis and reporting.

Responsibilities

• Ensure smooth day-to-day operations across all venues in the area.
• Monitor, analyze, and create action plan for key performance metrics.
• Implement strategies to improve venue performance and meet business goals.
• Recruit, mentor, and develop venue managers.
• Conduct regular performance reviews and provide feedback.
• Organize and lead area meetings, training sessions, and workshops.
• Uphold service standards and guest experiences.
• Address escalated guest issues promptly and professionally.
• Drive initiatives to enhance guest loyalty and satisfaction.
• Manage regional budgets and ensure cost efficiency.
• Analyze financial reports and improve profitability.
• Identify growth opportunities including new openings and revenue streams.
• Ensure venues comply with policies, safety, and standards.
• Conduct regular site visits to assess brand guideline adherence.
• Collaborate with People & Culture, Marketing, IT to support operations.
• Serve as communication bridge between regional manager and venues.

Skills

Leadership

Communication

Problem-solving

Financial analysis

Adaptability

Travel willingness

Education

5+ years regional/multi-unit management experience

Job description

Ensure smooth day-to-day operations across all venues in the area

Monitor, analyze, and create action plan for key performance metrics (e.g., revenue, customer satisfaction, operational efficiency)

Implement strategies to improve venue performance and meet business goals

Recruit, mentor, and develop venue managers to ensure high-performing teams

Conduct regular performance reviews and provide constructive feedback

Organize and lead area meetings, training sessions, and workshops

Uphold TEEG’s service standards to create memorable guest experiences

Address escalated guest issues promptly and professionally

Drive initiatives to enhance guest loyalty and satisfaction

Develop and manage regional budgets, ensuring cost efficiency

Analyze financial reports and implement actions to improve profitability

Identify growth opportunities, including new venue openings and revenue streams

Ensure all venues comply with company policies, safety regulations, and operational standards

Conduct regular site visits to assess adherence to brand guidelines

Work closely with the People and Culture, Marketing, IT teams to support venue operations

Serve as the communication bridge between regional manager and individual venues

Job Requirements :

5+ years of experience in regional/multi-unit management, preferably in the entertainment, retail, or hospitality industry

Have ability to communicate in English is a MUST

Strong leadership and team management skills

Exceptional problem-solving and decision‑making abilities

Excellent communication and interpersonal skills

Proficiency in financial analysis and reporting

Ability to adapt to dynamic environments and manage multiple priorities

Willingness to travel extensively within the area

Passion for the entertainment and retail industry

Proven track record of achieving operational excellence and financial targets

Willing to be relocated and manage operations across Indonesia

Established in 1978, the first Timezone Family Entertainment Centre opened in Perth, Western Australia. Unlike the traditional pinball parlors and pool halls of the era, Timezone was the first family oriented video amusement facility. This family emphasis is still a key focus of the brand today.

Following its success in Australia, Timezone went international in 1995. Today, Timezone has established a strong foothold in more than 200 locations, operating in Australia, India, Indonesia, New Zealand, the Philippines, Singapore and Vietnam.

Established in 1978, the first Timezone Family Entertainment Centre opened in Perth, Western Australia. Unlike the traditional pinball parlors and pool halls of the era, Timezone was the first family oriented video amusement facility. This family emphasis is still a key focus of the brand today.

Following its success in Australia, Timezone went international in 1995. Today, Timezone has established a strong foothold in more than 200 locations, operating in Australia, India, Indonesia, New Zealand, the Philippines, Singapore and Vietnam.