Store Manager - Aceh

PT Central Mega Kencana; Aceh; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading retail jewelry company in Indonesia is seeking a Store Manager to oversee store operations at Lippo Mall Aceh. Responsibilities include leading the team, achieving sales targets, ensuring customer satisfaction, and managing daily operations. The ideal candidate should have a Diploma III or Bachelor’s Degree, along with 3-5 years of experience in retail. Strong leadership and interpersonal skills are essential for success in this role, along with a customer-service orientation.

Qualifications

• Minimum 3-5 years of experience in retail operations or a leadership role.
• Proven track record in achieving sales targets and managing a team.
• Able to handle high-pressure environments and customer complaints.

Responsibilities

• Lead and motivate the store team to achieve goals.
• Create and execute sales strategies.
• Monitor daily operations and inventory management.
• Provide exceptional customer service and resolve issues.
• Manage staff scheduling and performance evaluations.

Skills

Leadership

Sales target achievement

Customer service

Communication

Interpersonal skills

Education

Diploma III or Bachelor’s Degree

Job description

As a Store Manager, you will lead the overall operations and performance of the store. You will ensure that the team delivers excellent customer service, achieves sales targets, and upholds brand standards. Key responsibilities include:

Lead, supervise, and motivate the store team to achieve sales and operational goals.

Create sales strategies and execute initiatives to drive performance.

Monitor daily store operations, including inventory, merchandising, and stock levels.

Provide exceptional customer service and handle escalated customer issues or complaints.

Manage staff scheduling, training, and performance evaluations.

Ensure the implementation and compliance of company policies and SOPs.

Analyze sales reports and implement improvements based on data insights.

Collaborate with regional and head office teams for promotions, product knowledge, and reporting.

REQUIREMENTS

Minimum education: Diploma III or Bachelor’s Degree (any major).

Minimum 3-5 years of experience in retail operations or a similar leadership role.

Proven track record in achieving sales targets and team management.

Strong leadership, communication, and interpersonal skills.

Customer-service oriented and able to handle high-pressure environments.

Willing to work on shift schedule (mall hours) including weekends and public holidays.

Placement: Lippo Mall Aceh

Retail & Consumer Products 1,001-5,000 employees

Central Mega Kencana has established its presence in the world of luxury as the biggest retail jewelry company in South East Asia. The corporate history can be stretched back to the late 1970s, during which we took our first step into the realm of diamond. Later, we added more distinctive collections of various gems as the company built more shining reputation in the luxury jewelry market. Now, under the umbrella of Central Mega Kencana, we cater our customers from middle to high-end segments with more varieties of gem and jewelry products, all respectively channeled through the company’s subsidiaries – Mondial Jeweler, Miss Mondial, Frank & Co., and The Palace.