Store Manager

Flook The Label; Provinsi Bali; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Flook The Label in Bali is seeking a Store Manager to lead our retail team and drive exceptional customer experiences. You will oversee store operations, visual merchandising, inventory, and daily performance to meet sales targets while upholding brand standards.

The ideal candidate brings at least 3 years in fashion or premium retail, strong English and Bahasa Indonesia communication, and proven leadership. This role offers growth within a growing fashion brand on Bali's vibrant retail scene.

Qualifications

• Minimum 3 years of experience in fashion or premium retail, including supervisory or management role.
• Proven ability to lead a team and achieve sales targets.
• Good understanding of retail operations, inventory management, and customer service.
• Experience using POS systems and preparing sales reports.
• Bachelor's degree in Business, Marketing, or related field is preferred but not essential.

Responsibilities

• Manage daily store operations to ensure smooth, efficient running.
• Maintain high standards of cleanliness, presentation, and visual merchandising.
• Oversee stock levels, inventory accuracy, and replenishment.
• Lead, train, and schedule the retail team; monitor performance.
• Achieve monthly and annual store sales targets and report to Head Office.
• Ensure brand standards and professional grooming.

Skills

Strong leadership

Team management

Communication in English

Communication in Bahasa Indonesia

Organised

Problem solving

Education

Bachelor's degree in Business/Marketing

Job description

We are looking for an experienced and motivated Store Manager to lead our retail team in Bali.

The ideal candidate is confident, organised, and passionate about fashion, customer service, and team leadership. You will be responsible for ensuring our stores run smoothly, achieving sales targets, and delivering an excellent shopping experience for every customer.

As Store Manager, you will work closely with our Head Office team to maintain Flook's brand standards and support the continued growth of our retail business.

Key Responsibilities

About the Role

We are looking for an experienced and motivated Store Manager to lead our retail team in Bali.

The ideal candidate is confident, organised, and passionate about fashion, customer service, and team leadership. You will be responsible for ensuring our stores run smoothly, achieving sales targets, and delivering an excellent shopping experience for every customer.

As Store Manager, you will work closely with our Head Office team to maintain Flook's brand standards and support the continued growth of our retail business.

1. Store Operations

• Manage daily store operations to ensure everything runs smoothly and efficiently.
• Ensure stores are always clean, organised, and presented to a high standard.
• Oversee stock levels, inventory accuracy, and product replenishment.
• Maintain visual merchandising and product displays according to Flook's brand guidelines.

2. Customer Service

• Ensure every customer receives friendly, professional, and attentive service.
• Build strong relationships with regular customers and VIP clients.
• Handle customer questions, complaints, and requests professionally and efficiently.
• Train the team to deliver a consistent and high-quality customer experience.

3. Team Leadership

• Lead, support, and motivate the retail team to perform at their best.
• Work with the HR Manager to recruit, train, and onboard new team members.
• Manage staff schedules, attendance, and daily responsibilities.
• Monitor individual and team performance, providing regular feedback and training.
• Ensure all team members follow company policies and maintain professional standards.

4. Sales Performance

• Take responsibility for achieving monthly and annual store sales targets.
• Implement sales strategies and promotions provided by Head Office.
• Monitor daily sales performance and identify opportunities to improve results.
• Encourage the team to improve product knowledge, customer engagement, and selling skills.
• Share customer feedback, best-selling products, and sales opportunities with Head Office.

5. Brand Standards

• Ensure the stores consistently reflect Flook's brand identity and visual standards.
• Make sure all team members understand the brand, collections, and products.
• Maintain a professional appearance and ensure staff follow grooming and uniform guidelines.
• Represent Flook positively when interacting with customers and the wider community.

6. Reporting & Communication

• Prepare regular sales, inventory, and store performance reports.
• Communicate clearly with Head Office regarding store updates, challenges, and opportunities.
• Identify operational issues and take initiative to find practical solutions.
• Use sales data and customer feedback to recommend improvements.

Experience & Knowledge

• Minimum 3 years of experience in fashion or premium retail, including experience in a supervisory or management role.
• Proven ability to lead a team and achieve sales targets.
• Good understanding of retail operations, inventory management, and customer service.
• Experience using POS systems and preparing sales reports.
• Bachelor's degree in Business, Marketing, or a related field is preferred but not essential.

Skills

• Good communication skills in both English and Bahasa Indonesia.
• Strong leadership and people management skills.
• Confident in training, motivating, and managing a team.
• Organised, detail-oriented, and able to manage multiple responsibilities.
• Comfortable working with sales figures, targets, and reports.
• Good problem-solving skills and ability to make decisions independently.

Personal Qualities

• Professional, reliable, and responsible.
• Friendly, confident, and customer-focused.
• Passionate about fashion and the Flook brand.
• Proactive and able to take initiative without constant supervision.
• Flexible and able to adapt to a busy retail environment.
• Positive attitude and willingness to learn and improve.
• Able to handle confidential customer and business information professionally.

Join Flook

This is an opportunity to be part of a growing fashion brand and play an important role in developing our Bali retail business.

We are looking for someone who takes pride in their work, leads by example, and is committed to building a strong team and delivering excellent results.