Boutique Sales Associate

Pt Kaviar Indonesia Trading; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Professional development

Job summary

Pt Kaviar Indonesia Trading, a luxury retail partner, seeks a Retail Sales Supervisor for its flagship store in Denpasar, Bali. You will oversee daily operations, mentor sales associates, and drive sales performance while upholding premium service and brand standards.

You will lead the team to deliver personalized shopping experiences, manage inventory and visual presentation, and ensure flawless service during weekends and holidays.

Qualifications

• Minimum of 3 years of experience in retail sales, with at least 1 year in a supervisory or leadership role, preferably within the luxury goods sector.
• Proven ability to drive sales and achieve targets in a retail environment.
• Excellent customer service and interpersonal skills.
• Strong leadership and team management capabilities.
• A keen sense of style and an understanding of luxury brand aesthetics.
• Proficiency in retail POS systems and inventory management.
• Excellent communication and organizational skills.
• High school diploma or equivalent; Bachelor's degree in a related field is a plus.
• Ability to work flexible hours, including weekends and holidays.
• Passion for luxury products and a commitment to brand excellence.

Responsibilities

• Supervise daily retail operations, ensuring smooth and efficient functioning of the store in Denpasar, Bali, ID.
• Lead, train, and motivate a team of retail sales associates to achieve individual and store sales targets.
• Provide exceptional customer service, ensuring all clients receive a personalized and memorable shopping experience.
• Manage inventory, including stock counts, replenishment, and loss prevention strategies.
• Oversee visual merchandising efforts to ensure brand presentation standards are met and exceeded.
• Handle customer inquiries, complaints, and returns professionally and efficiently.
• Monitor sales performance, analyze key metrics, and implement strategies to drive revenue growth.
• Ensure adherence to all company policies, procedures, and operational standards.
• Cultivate strong product knowledge among the sales team to effectively advise clients.
• Contribute to creating a positive and dynamic work environment.

Skills

Retail sales

Leadership

Customer service

Team management

Brand aesthetics

POS systems

Inventory management

Education

High school diploma

Bachelor's degree (preferred)

Job description

About the Role Our client, a prestigious international brand specializing in luxury goods, is seeking an experienced and charismatic Retail Sales Supervisor to oversee operations and lead the sales team at their flagship store in Denpasar, Bali, ID. This is a hands‑on, in‑person role focused on delivering an unparalleled customer experience and driving sales performance. You will be responsible for managing daily store operations, mentoring sales associates, achieving sales targets, and maintaining the highest standards of visual merchandising and customer service. The ideal candidate will have a passion for luxury retail, exceptional leadership skills, and a keen eye for detail. You will be instrumental in creating a sophisticated and welcoming environment that reflects the exclusivity and quality of our client’s brand. This position requires a dedicated individual who can inspire a team and ensure operational excellence in a fast‑paced retail setting.

Key Responsibilities

• Supervise daily retail operations, ensuring smooth and efficient functioning of the store in Denpasar, Bali, ID.
• Lead, train, and motivate a team of retail sales associates to achieve individual and store sales targets.
• Provide exceptional customer service, ensuring all clients receive a personalized and memorable shopping experience.
• Manage inventory, including stock counts, replenishment, and loss prevention strategies.
• Oversee visual merchandising efforts to ensure brand presentation standards are met and exceeded.
• Handle customer inquiries, complaints, and returns professionally and efficiently.
• Monitor sales performance, analyze key metrics, and implement strategies to drive revenue growth.
• Ensure adherence to all company policies, procedures, and operational standards.
• Cultivate strong product knowledge among the sales team to effectively advise clients.
• Contribute to creating a positive and dynamic work environment.

Requirements

• Minimum of 3 years of experience in retail sales, with at least 1 year in a supervisory or leadership role, preferably within the luxury goods sector.
• Proven ability to drive sales and achieve targets in a retail environment.
• Excellent customer service and interpersonal skills.
• Strong leadership and team management capabilities.
• A keen sense of style and an understanding of luxury brand aesthetics.
• Proficiency in retail POS systems and inventory management.
• Excellent communication and organizational skills.
• High school diploma or equivalent; Bachelor's degree in a related field is a plus.
• Ability to work flexible hours, including weekends and holidays.
• Passion for luxury products and a commitment to brand excellence.

Benefits Our client offers a competitive salary, employee discounts on luxury products, and performance‑based incentives. Comprehensive health benefits are provided. We offer opportunities for professional development within a globally recognized brand. Join a team dedicated to excellence in luxury retail and enjoy a stimulating work environment. This is a fantastic opportunity to advance your retail management career with a leading name in the industry.