Sales Assistant, Fashion Store

Glorious Sun Co., Ltd.; Provinsi Bali; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

Glorious Sun Co., Ltd. is seeking Store Sales Assistants for its Bali store. The role focuses on direct in-store selling, understanding customer needs, and delivering attentive service to drive sales and enhance the customer experience.

Candidates should have at least one year of retail experience, strong communication skills, and familiarity with POS transactions. Bahasa Indonesia fluency is required with conversational English preferred for international customers.

Qualifications

• At least one year of experience in a Sales Assistant or comparable customer-facing fashion retail role.
• Proven ability to sell directly to customers and work toward sales targets.
• Friendly, confident and proactive approach to customer engagement.
• Strong communication and customer-service skills.
• Honest, responsible, punctual and dependable.
• Willingness to learn detailed product information and follow company procedures.
• Professional presentation appropriate for an international fashion brand.
• Comfortable using a POS system and handling retail transactions.

Responsibilities

• Proactively welcome and engage customers, providing attentive service throughout their visit.
• Identify customer needs through relevant questions and careful listening.
• Recommend suitable products, sizes, fits and outfit combinations.
• Explain product materials, features, care instructions, prices and promotions accurately.
• Confidently close sales and recommend complementary products through cross-selling and upselling.
• Work toward store sales targets and KPIs, including conversion rate and average transaction value.
• Develop and maintain knowledge of the brand, products and new collections.
• Build positive customer relationships and encourage repeat visits.
• Process POS transactions, payments and receipts accurately when assigned.
• Handle exchanges and returns within company procedures and approval limits.

Skills

Sales experience

Customer service

Communication

POS system

Tools

POS system

Job description

We are looking for professional, energetic and dependable Store Sales Assistants to join our Bali store. You should be located in Bali or nearest areas. Your main responsibility is direct in-store selling: confidently approaching customers, understanding their needs, recommending suitable products and completing sales professionally. This is an active, customer-facing position requiring strong personal selling skills, attentive service and consistent participation in daily store operations.

Key responsibilities

Proactively welcome and engage customers, providing attentive service throughout their visit.

Identify customer needs through relevant questions and careful listening.

Recommend suitable products, sizes, fits and outfit combinations.

Explain product materials, features, care instructions, prices and promotions accurately.

Confidently close sales and recommend complementary products through appropriate cross-selling and upselling.

Work toward individual and store sales targets and agreed KPIs, including conversion rate, average transaction value and units per transaction.

Develop and maintain detailed knowledge of the brand, products and new collections.

Build positive customer relationships and encourage repeat visits.

Process POS transactions, payments and receipts accurately when assigned.

Handle exchanges and returns within company procedures and approval limits.

About you

At least one year of experience as a Sales Assistant, Sales Advisor or in a comparable customer-facing fashion retail role.

Demonstrated ability to sell directly to customers and work toward sales targets.

Friendly, confident and proactive approach to customer engagement.

Strong communication, interpersonal and customer-service skills.

Honest, responsible, punctual and dependable.

Willingness to learn detailed product information and follow company procedures.

Professional presentation appropriate for an international fashion brand.

Comfortable using a POS system and handling retail transactions.

Able to perform an active retail role involving standing, walking, customer assistance, merchandising and stock replenishment.

Fluent in Bahasa Indonesia. Conversational English is strongly preferred, as the store serves international customers.