Store Manager

PT Ascana Selesa Culina; Jakarta Selatan; On-site; IDR 200,880,000 - 334,800,000; Full time

Job summary

PT Ascana Selesa Culina seeks a capable Retail Store Manager to lead daily store operations in South Jakarta, ensuring profitability and customer satisfaction. You will coach the team, monitor attendance and performance, and enforce SOPs, food safety, and safety standards.

The role requires 3–5 years in a supervisory or assistant manager role within the F&B sector, with proven experience in coffee shops, cafés, and restaurants. Strong leadership and problem-solving skills are essential.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Food & Beverage Management, or a related field.
• Minimum 3–5 years in a supervisory or assistant manager role in the food & beverage industry.
• Proven experience in coffee shop, café and restaurant.
• Strong leadership to develop and hold team members accountable for performance.

Responsibilities

• Lead and oversee daily store operations to ensure excellence, profitability, and customer satisfaction.
• Coach and develop team members to achieve high performance and service excellence.
• Monitor attendance, grooming, and performance; implement corrective actions as needed.
• Prepare staff schedules for optimal manpower and efficiency.
• Ensure SOPs, food safety, hygiene, and safety standards are followed.
• Manage inventory levels, stock movement, and ordering to minimize shortages and waste.
• Analyze sales, costs, labor productivity, and KPIs; drive continuous improvement.
• Resolve customer complaints promptly while maintaining brand image.
• Drive sales growth through operational initiatives and promotions.
• Ensure store meets sales targets and KPIs set by management.

Skills

Leadership

Communication

Conflict resolution

Analytical thinking

Team development

Education

Bachelor's degree in Hospitality Management/Bachelor's in Business Administration/F&B Management

Tools

Microsoft Office

ESB POS systems

Job description

Lead and oversee all daily store operations to ensure operational excellence, profitability, and customer satisfaction

Supervise, coach, and develop team members to achieve high performance, productivity, and service excellence

Monitor employee attendance, discipline, grooming standards, and overall work performance; implement corrective actions when necessary

Prepare and manage staff scheduling to ensure optimal manpower allocation and operational efficiency

Ensure consistent execution of company SOPs, food safety regulations, hygiene standards, and workplace safety procedures

Monitor inventory levels, stock movement, and ordering processes to minimize shortages, wastage, and inventory discrepancies

Analyze sales performance, operational costs, labor productivity, and key performance indicators (KPIs); provide recommendations for continuous improvement

Resolve customer complaints promptly and professionally while maintaining a positive brand image and customer experience

Drive sales growth through operational initiatives, upselling programs, customer engagement, and execution of promotional activities

Ensure the store consistently achieves sales targets, profitability goals, and operational KPIs established by management

About you

Bachelor's Degree in Hospitality Management, Business Administration, Food & Beverage Management, or a related field

Minimum 3-5 years of experience in a supervisory or Assistant Manager role within the Food & Beverage industry

Proven experience in coffee shop, café, and restaurant.

Strong leadership skills with the ability to manage, develop, and hold team members accountable for performance

Solid understanding of store operations, inventory control, labor management, food safety, and customer service standards

Strong analytical and problem-solving skills with the ability to make operational decisions under pressure

Excellent communication, interpersonal, and conflict-resolution skills

Proficient in Microsoft Office and POS systems, especially ESB

Able to work flexible shifts, including weekends, public holidays, and peak business periods

Willing to be assigned to South Jakarta.

What can I earn as a Retail Store Manager