Store Lead Consultant - Soppeng

Xiaomi Technology; Soppeng; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Xiaomi Technology in Indonesia seeks a capable store manager to oversee daily operations and partner-store collaboration, ensuring sales, service, and compliance with company standards.

You will lead recruitment and training with partners, monitor VM adherence, handle customer issues, and drive teams toward targets while coordinating with head office.

College degree and 2+ years retail management experience preferred; familiarity with Xiaomi New Retail model is a plus.

Qualifications

• Frontline retail experience preferred.
• Familiarity with Xiaomi New Retail model is a plus.
• Over 2 years of store management experience in mobile phone or consumer electronics is highly desirable.
• College diploma or bachelor’s degree or above.

Responsibilities

• Coordinate store operations and management with partner stores.
• Formulate sales plans and lead partner teams to meet targets.
• Maintain communication with platform and headquarters to implement strategies.
• Monitor turnover and coordinate replenishment with partners to ensure VM standards.
• Supervise in-store customer service and handle complaints to ensure satisfaction.
• Recruit and train store employees with partners and maintain staffing and service quality.

Skills

Retail experience

Teamwork

Ownership

Learning ability

Education

College diploma or bachelor’s degree

Job description

Cooperate with the partner store manager to complete all store operation and management work.

Formulate store sales plans and strategies, and lead the partner team to achieve the sales targets assigned by the company.

Operation Coordination

Maintain good communication and collaboration with the platform and headquarters, and support the implementation of the company’s various strategies.

Merchandise and Display Management

Monitor merchandise turnover, coordinate with partners for timely replenishment, and ensure that merchandise displays comply with the company’s VM (Visual Merchandising) standards.

Customer Service

Supervise and manage in-store customer service, handle customer complaints, and ensure customers receive satisfactory service experience.

Team Management

Cooperate with partners to complete the recruitment and training of store employees, ensure sufficient staffing in the store, and maintain employees’ work enthusiasm and service quality.

Partner Communication

Maintain good communication and collaboration with partners to ensure the implementation of the company’s various strategies.

Qualifications

Strong willingness to engage in retail industry, excellent learning ability, and good teamwork spirit as well as a strong sense of ownership.

Prior frontline retail experience is preferred; familiarity with Xiaomi New Retail model is a plus.

Over 2 years of store management experience in mobile phone industry or consumer electronics industry is highly desirable.

College diploma or bachelor’s degree or above.