Retail Store Manager

PT TELLING TRADE INDONESIA; Jakarta Utara; On-site; IDR 133,920,000 - 212,040,000; Full time

Job summary

PT TELLING TRADE INDONESIA operates a Xiaomi offline retail store in Indonesia and is seeking a Store Manager to oversee daily operations, hit sales targets and uphold brand standards.

The role requires 3+ years in electronics retail or FMCG, fluency in English and Bahasa Indonesia, strong communication, and flexible shifts including weekends and holidays.

Qualifications

• 3+ years as a Store Manager or Team Leader in electronics retail or FMCG.
• Fluent in English and Bahasa Indonesia.
• Able to work flexible shifts including weekends and holidays.

Responsibilities

• Achieve monthly and annual store sales KPIs, optimize conversion rate and customer consumption value.
• Manage daily store operations: opening & closing, product display, hygiene, inventory management and stock taking, reduce inventory loss.
• Lead, train and manage store sales team, arrange shifts, motivate team performance and improve service quality.
• Execute company's marketing activities, new product launches and in-store promotions.
• Handle customer complaints and maintain high customer satisfaction and Xiaomi brand image.
• Submit regular sales and operation reports, control store operating costs.

Skills

Store leadership

Communication

Team supervision

Problem solving

Customer service

Job description

Responsible for the full operation of Xiaomi offline retail store, including sales target achievement, store daily management, team supervision, customer experience and brand standard implementation, to ensure stable and profitable store operation.

Key responsibilities

Achieve monthly and annual store sales KPIs, optimize conversion rate and customer consumption value.

Manage daily store operations: opening & closing, product display, hygiene, inventory management and stock taking, reduce inventory loss.

Lead, train and manage store sales team, arrange shifts, motivate team performance and improve service quality.

Execute company's marketing activities, new product launches and in-store promotions.

Handle customer complaints and maintain high customer satisfaction and Xiaomi brand image.

Submit regular sales and operation reports, control store operating costs.

About you

3+ years as a Store Manager or Team Leader (electronics retail and FMCG preferred).

Fluent in English and Bahasa Indonesia.

Strong communication, management and problem-solving skills, customer-oriented.

Able to work flexible shifts including weekends and holidays.