Stock Keeper

PT Suri Nusantara Jaya; Makassar; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

PT Suri Nusantara Jaya is seeking a Head of FnB / GM Operations to lead and scale our brand portfolio across multi-outlet concepts. You will drive world-class guest experiences, top-line growth, and profitability in high-volume venues.

You will oversee end-to-end operations, oversee budgets, and mentor senior operations leaders to sustain a high-retention, high-performance culture.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 8+ years in high-end lifestyle dining, premium casual, or multi-outlet FnB operations.
• 4+ years in senior executive roles (GM/Operations Director/Head of FnB).
• Strong financial modeling, CAPEX & OPEX stewardship, and P&L management.

Responsibilities

• Direct end-to-end operations for multi-outlet concepts, ensuring SOPs, guest experience, hygiene, and quality standards.
• Formulate and manage CAPEX and OPEX budgets (expansion, kitchen equipment, refurbishments; labor, utilities, COGS, waste).
• Drive top-line growth through pricing, traffic analysis, and revenue management.
• Conduct regular P&L reviews, optimize COGS, yield, and margins.
• Architect Manpower Planning models to align productivity with peak demands.
• Partner with marketing and culinary teams to pilot concepts and lead new store openings.
• Mentor Store Managers and Executive Chefs to foster high-performance culture.

Skills

Leadership

Financial modeling

P&L management

Negotiation

People management

Education

Bachelor's degree in Hospitality Management, Business Administration, Finance, or related field

Tools

POS systems

CAPEX planning tools

Excel

Job description

As Head of FnB / GM Operations, you will lead and scale our brand portfolio, spearheading end-to-end restaurant operations across multi-outlet concepts. You will ensure world-class customer experiences, drive aggressive top-line growth, and maintain strict bottom-line profitability across high-volume venues.

Key responsibilities

• Direct end-to-end operations (FOH & BOH) for multi-outlet concepts, ensuring strict adherence to SOPs, guest experience benchmarks, hygiene, and product quality standards
• Formulate, track, and execute robust CAPEX (expansion, kitchen equipment, refurbishments) and OPEX (labor, utilities, COGS, waste management) budgets
• Drive continuous top-line sales growth through strategic pricing, traffic analysis, and high-impact revenue management
• Conduct daily, weekly, and monthly P&L reviews, optimizing COGS, yield, and contribution margins
• Architect precise Manpower Planning (MPP) models to align productivity, labor-to-sales ratios, and scheduling efficiency with peak operational demands
• Partner with marketing and culinary development teams to pilot new concepts, launch seasonal initiatives, and lead seamless new store openings (NSO)
• Mentor and empower Store Managers, Executive Chefs, and operational leads to foster a performance-driven, high-retention company culture

About you

• Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field
• Minimum 8+ years of total experience in high-end lifestyle dining, premium casual, or large-scale multi-outlet FnB retail operations
• Minimum 4+ years in a senior executive role (General Manager, Operations Director, or Head of FnB)
• Advanced capability in financial modeling, CAPEX & OPEX stewardship, complex sales forecasting, P&L management, and MPP optimization
• Deep understanding of POS systems, supply chain dynamics, kitchen ergonomics, and luxury/lifestyle service standards
• Prior expertise or strong background in meat-focused concepts / steakhouse / meat processing is a major plus
• Hands-on experience managing a Central Kitchen setup is required
• Exceptional negotiation, leadership, and crisis-management skills with a strong track record of driving scale and profitability