Stewarding Supervisor

Pullman Hotels & Resorts; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Pullman Jakarta Indonesia is seeking a Stewarding Supervisor to lead the Stewarding team across all F&B outlets and banquet operations, ensuring cleanliness, proper equipment handling, and timely set-ups.

You will train staff, monitor daily performance, coordinate closely with Culinary and Restaurant teams, uphold food safety standards, and maintain a safe, organized work environment in our Central Jakarta hotel. This is an on-site, full-time role with opportunities for growth within Accor.

Qualifications

• 1–2 years of supervisory or management experience in hospitality or stewarding.
• Strong organizational and time-management skills in a fast-paced setting.
• Excellent interpersonal and communication skills to work with teams and other departments.
• Ability to work in noisy, high-pressure environments with composure.
• Knowledge of food safety, hygiene, and health and safety regulations.
• Proven leadership and ability to train and develop staff.
• Detail-oriented with high standards of cleanliness and organization.
• Flexible, adaptable to changing operations.
• Knowledge of stewarding operations and kitchen equipment.
• Strong conflict resolution and empathetic communication.

Responsibilities

• Lead the Stewarding team in various functions of food service, including cleaning and organization of F&B areas in the hotel and banquets equipment.
• Receive and store products in the kitchens.
• Provide professional, friendly and proactive guest service while supporting colleagues.
• Supervise, train, and develop the Stewarding team.
• Review banquet event orders and ensure setups meet requisitions.
• Check equipment daily and report defects or malfunctions to Stewarding Management.
• Follow department policies and maintain a safe work environment.
• Maintain a clean and safe work environment, including all equipment and storage spaces.
• Perform other duties as assigned.

Skills

Supervisory experience

Organization skills

Interpersonal communication

Team leadership

Problem solving

Attention to detail

Job description

Company Description

In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.

Our luxury city hotel ideally situated within moments from the National Monument, Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Access to public transport and the capital’s must-see sights are all at your doorstep. Strategically located in Central Jakarta, surrounded by the Central Business District and Jakarta’s largest shopping malls, indulge in the exceptional comfort of our city hotel and embark on an unforgettable staycation journey.

Job Description

• Lead the Stewarding team in many functions of food service:
  • cleaning and organization in the F&B restaurants and kitchens, loading dock area and storage spaces
  • coordinating and maintaining the cleanliness of all F&B areas in the hotel including china, silverware, glassware, cookware, banquets equipment, kitchen equipment and cleaning equipment.
  • delivery of equipment for setup and breakdown of banquet and restaurant functions on time, while continuing clear communication between the Stewarding team and the Culinary and Restaurant Management teams.
• Receiving and storage of products both food and dry goods within the kitchens
• Consistently offering professional, friendly and proactive guest service while supporting fellow colleagues
• Supervise the Stewarding team in all aspects of the department and ensure standards are followed
• Train Stewarding team
• Review banquet event orders and ensure all set-ups and supplies are in place from banquet requisitions
• Check equipment daily to ensure all is in working condition and promptly report any defects or malfunctions to the Stewarding Management team< /li>
• Follow department policies, procedures and service standards
• Maintain a clean and safe work environment, including all equipment and storage spaces
• Other duties as assigned

Qualifications

• 1-2 years of supervisory or management experience in a hospitality, food service, or stewarding environment
• Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced setting
• Excellent interpersonal and communication skills; ability to interact professionally with team members and other departments
• Demonstrated ability to work effectively in noisy, high-pressure environments while maintaining composure and a positive demeanor
• Comprehensive understanding of food safety, hygiene standards, and health and safety regulations
• Proven team leadership and motivational abilities with experience training and developing staff
• Problem-solving mindset with strong analytical and decision-making skills
• Attention to detail and commitment to maintaining high standards of cleanliness and organization
• Ability to work flexibly and adapt to changing operational needs
• Knowledge of stewarding operations, kitchen equipment, and F&B procedures
• Strong conflict resolution and empathetic communication skills
• Passion for creating and maintaining a safe, inclusive, and collaborative work environment
• Resilience and ability to handle challenges with a solution-oriented approach

Additional Information

Why Join Us?

• Opportunity to be part of a leading international hospitality brand.
• Career growth and development within Accor Hotels.
• Dynamic and supportive work environment.