Banquet Supervisor / Assistant Manager

Pullman Hotels & Resorts; Cikoko; On-site; IDR 89,280,000 - 145,080,000; Full time

Job summary

Pullman Jakarta Central Park is seeking a Banquet Supervisor to oversee banquet operations for events, lead and motivate the banquet team, and ensure flawless delivery of meetings, weddings, and conferences in line with Accor standards.

You will coordinate setups, service requirements, and collaborate with Culinary, Events, Stewarding, and other departments while maintaining high guest-service levels and professional appearance.

Qualifications

• Diploma or Bachelor’s in Hospitality Management preferred.
• Minimum 2 years in banquet or F&B operations, preferably in a hotel/resort.
• Previous supervisory experience is an advantage.
• Good knowledge of banquet service standards, event setup, food & beverage service, and function operations.
• Strong leadership and team supervision skills.
• Excellent communication and interpersonal skills.
• Good command of English; additional languages are an advantage.
• Able to work under pressure and manage multiple events or tasks simultaneously.
• Professional appearance and strong guest-service orientation.
• Flexible to work shifts, weekends, public holidays, and extended hours based on event requirements.

Responsibilities

• Supervise banquet operations before, during, and after events.
• Lead, brief, coach, and motivate the banquet team.
• Ensure seamless execution of meetings, weddings, conferences, and social events.
• Coordinate event setups, room layouts, table arrangements, equipment, and service requirements.
• Ensure events are delivered in line with Novotel service standards.
• Coordinate with Culinary, Events, Stewarding, and other hotel departments.
• Monitor food and beverage service, presentation, timing, and quality.
• Welcome guests and respond to requests, concerns, and special requirements.
• Conduct pre-event briefings and communicate event details, VIP requirements, and special arrangements.
• Monitor team grooming, service etiquette, cleanliness, and professional standards.
• Coach and develop team members through on-the-job training and feedback.
• Monitor banquet equipment and inventory and report shortages or damages.
• Ensure compliance with food safety, hygiene, health, and safety standards.

Skills

Leadership

Team supervision

Communication

Guest service

Time management

Multitasking

Problem solving

Pressure handling

Education

Hospitality degree

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Pullman Jakarta Central Park is a flagship Hotel with 317 Rooms and 1 of the largest Convention Space in town... located to the Vibrant Podomoro City area, connected to Central Park Mall, at west of Jakarta.

Job Description

• Supervise banquet operations before, during, and after events
• Lead, brief, coach, and motivate the banquet team
• Ensure seamless execution of meetings, weddings, conferences, and social events
• Coordinate event setups, room layouts, table arrangements, equipment, and service requirements
• Ensure all events are delivered in line with Novotel service standards
• Coordinate closely with Culinary, Events, Stewarding, and other hotel departments
• Monitor food and beverage service, presentation, timing, and quality
• Welcome guests and respond promptly to requests, concerns, and special requirements
• Conduct pre-event briefings and communicate event details, VIP requirements, and special arrangements
• Monitor team grooming, service etiquette, cleanliness, and professional standards
• Coach and develop team members through on-the-job training and constructive feedback
• Monitor banquet equipment and inventory and report shortages, damages, or maintenance requirements
• Ensure compliance with food safety, hygiene, health, and safety standards

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field is preferred.
• Minimum 2 years of experience in banquet or F&B operations, preferably in a hotel or resort.
• Previous supervisory experience is an advantage.
• Good knowledge of banquet service standards, event setup, food and beverage service, and function operations.
• Strong leadership and team supervision skills.
• Excellent communication and interpersonal skills.
• Good command of English; additional languages are an advantage.
• Able to work under pressure and manage multiple events or tasks simultaneously.
• Professional appearance and strong guest-service orientation.
• Flexible to work shifts, weekends, public holidays, and extended hours based on event requirements.

Additional Information

Strong interpersonal and problem solving abilities Fluency in English Mandarin speaking is a plus