Chief Steward

Novotel Hotels; Indonesia; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Novotel Jakarta Cikini is seeking an experienced Stewarding Supervisor to lead and manage the stewarding department with professionalism and enthusiasm. You will develop schedules, oversee sanitation, HACCP compliance, and collaborate with the Executive Chef and hotel teams to ensure seamless kitchen operations.

The role requires 2-3 years of supervisory experience in hospitality, strong organizational and cost-control skills, and flexibility to work evenings and weekends as needed.

Qualifications

• HACCP principles, health and safety regulations, and sanitation standards are required.
• Strong organizational skills and ability to work independently.
• Interpersonal and communication abilities across departments.
• Experience with vendor management, procurement, budgeting, and reporting.
• Proven track record in inventory control, cost analysis, and financial reporting.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Lead, organize, and manage the stewarding department and team.
• Develop and implement work schedules, manage time, coordinate vacation planning, oversee overtime.
• Conduct training programs focused on hygiene, safety, and equipment operation.
• Monitor sanitation standards, HACCP compliance, and safety regulations.
• Oversee cleaning/maintenance of kitchen and back-of-house areas; ensure waste segregation.
• Coordinate procurement, inventory, and stock for equipment and supplies.
• Analyze costs, prepare departmental budgets, and report performance metrics.
• Organize equipment inventories and maintain records for improvement.
• Collaborate with Executive Chef, F&B Manager, and other departments for seamless ops.
• Oversee external vendors for maintenance, waste management, and supplies.
• Ensure smooth back-of-house during banquets, events, and VIP service.
• Prepare monthly performance reports and communicate department achievements.
• Demonstrate problem-solving and decisive decision-making in operations.
• Foster an inclusive, supportive team culture and staff development.

Skills

Stewarding supervision

HACCP knowledge

Health & safety

Communication skills

Vendor management

Budgeting

Inventory control

Cost analysis

Team leadership

Event support

Job description

Company Description

Novotel Jakarta Cikini is strategically located in Cikini, the heart of Jakarta. Close to Taman Ismail Marzuki, Metropole, and Dr. Cipto Mangun Kusumo Hospital. The 245-room hotel features Food Exchange Restaurant with ideal offerings for business and meeting purposes. It provides free bicycles, private parking, an outdoor swimming pool, and a fitness center. Other facilities at the property include a restaurant, room service, a 24-hour front desk, and free WiFi.

Company Description

Novotel Jakarta Cikini is strategically located in Cikini, the heart of Jakarta. Close to Taman Ismail Marzuki, Metropole, and Dr. Cipto Mangun Kusumo Hospital. The 245-room hotel features Food Exchange Restaurant with ideal offerings for business and meeting purposes. It provides free bicycles, private parking, an outdoor swimming pool, and a fitness center. Other facilities at the property include a restaurant, room service, a 24-hour front desk, and free WiFi.

Located in the heart of Central Jakarta, Novotel Jakarta Cikini offers the most convenient stay in the city center. Enjoy your stay in the 245-room hotel and indulge your taste buds at our Food Exchange, a casual International Buffet restaurant. This modern business hotel is close to Jakarta's Golden Triangle, minutes from the CBD, SCBD, and Dr. Cipto Mangunkusumo National General Hospital, Proclamation Monument, Taman Ismail Marzuki, Taman Menteng, and Jakarta's Gambir train station.

Located on Jalan Cikini, Central Jakarta's heritage tourism destination, Novotel Jakarta Cikini provides access to explore Central Jakarta's historical sites and minutes from the glittering city center of Jakarta.

Job Description

• Lead, organize, and manage the stewarding department and team of stewards with professionalism and enthusiasm
• Develop and implement work schedules, manage time allocation, coordinate vacation planning, and oversee overtime administration
• Conduct comprehensive training programs focused on hygiene protocols, safety procedures, and specialized equipment operation
• Monitor and enforce strict adherence to sanitation standards, health and safety regulations, and HACCP requirements across all operations
• Oversee thorough cleaning and maintenance of kitchen facilities, back-of-house areas, and ensure proper waste segregation and disposal
• Coordinate procurement, inventory management, and stock levels for all food service equipment including glassware, dishware, utensils, and kitchen tools
• Analyze and control operational costs, prepare departmental budgets, and generate detailed reports on stewarding activities and performance metrics
• Organize and supervise equipment inventories, maintaining accurate records and identifying areas for improvement
• Collaborate effectively with the Executive Chef, Food & Beverage Manager, technical departments, and other hotel divisions to ensure seamless operations
• Oversee external vendors and service providers responsible for facility maintenance, waste management, pest control, and cleaning supply delivery
• Ensure smooth and efficient back-of-house operations during banquets, special events, and VIP service occasions
• Prepare monthly performance reports and provide transparent communication regarding departmental operations and team achievements
• Demonstrate problem-solving abilities and make decisive, well-informed decisions to address operational challenges
• Foster an inclusive, supportive team culture that motivates staff and promotes professional development

Qualifications

• Minimum 2-3 years of supervisory or management experience in stewarding, food service, or hospitality operations
• Comprehensive knowledge of HACCP principles, health and safety regulations, and sanitation standards applicable to food service operations
• Strong organizational skills, attention to detail, and ability to work independently while making sound decisions
• Excellent interpersonal and communication abilities with capacity to collaborate across multiple departments
• Demonstrated ability to prioritize effectively and perform well under pressure while maintaining quality standards
• Experience with vendor management, procurement, and budget preparation
• Proven track record in inventory control, cost analysis, and financial reporting
• Ability to adapt to changing priorities and demonstrate resilience in fast-paced hospitality settings
• Experience coordinating operations for special events, banquets, and high-profile guest services
• HACCP certification (required)
• Health and Safety certification (required)
• Food safety training certification (required)
• Problem-solving mindset with a commitment to continuous improvement and innovation
• Willingness to work flexible hours, including evenings and weekends as operational needs require