Staff SRE

Ajaib; Jakarta Pusat; Hybrid; IDR 800,000,000 - 1,200,000,000; Full time

Benefits offered by this job

Performance bonus

Health insurance

Paid time off

Learning & development

Hybrid work

Career growth

Employee discounts

Collaborative culture

Job summary

Ajaib Group is seeking a Staff SRE to define and drive reliability strategy for its fintech platforms. You will collaborate across engineering teams to set SLOs, design observability, and lead incident response while staying hands-on for critical systems and incidents.

The role requires deep expertise in Kubernetes, cloud infrastructure, and automation, with a focus on scalable, secure, and compliant operations in a hybrid work environment.

Qualifications

• Bachelor's or Master's degree in Computer Science or equivalent practical experience.

Responsibilities

• Define reliability strategy and engineering direction across multiple teams.

Skills

SRE leadership

Incident management

Capacity planning

Automation

Education

Bachelor's or Master's in CS

Tools

Prometheus

Grafana

Datadog

OpenTelemetry

Kubernetes

Terraform

GCP

AWS

PostgreSQL

MySQL

Kafka

Redis

Go

Python

Job description

Founded to transform retail finance, Ajaib Group is an Indonesian fintech unicorn breaking barriers to financial access. Having recently secured a $270M Series C—the single largest funding round in Southeast Asia over the past four years,we are backed by premier global investors including Y Combinator, Ribbit Capital, SoftBank, and SBI Holdings.

To build world-class products, we assemble world-class talent. Supported by our fully hybrid work arrangement, our team spans Eastern Europe, the Middle East, India, and Southeast Asia, allowing you to work with brilliant engineers and builders from around the globe from wherever you are.

Role Overview

As a Staff SRE at Ajaib, you set the reliability strategy and technical direction for the platforms that keep every Ajaib product available, fast and safe. You work across multiple engineering teams to define reliability targets, build the observability and incident practices that engineers rely on, and design infrastructure that survives failure, so that investors can trade, pay and move money whenever they need to. You stay hands-on for the most critical systems and incidents.

• Define and drive the reliability strategy and engineering direction across multiple teams and products.
• Set service level objectives (SLOs) and error budget policies with product engineering teams, and make them part of how decisions are made.
• Lead the design of the observability platform: metrics, logs, traces and alerting standards that all teams use.
• Lead incident response for the most serious incidents, and drive blameless post-mortems that lead to lasting improvements.
• Design resilient, scalable cloud and Kubernetes infrastructure as code, with clear patterns that teams can reuse.
• Lead disaster recovery and resilience work: failover design, backup and restore tests, game days and chaos experiments.
• Plan capacity for known peaks, such as market open and salary days, and lead load testing and cost optimization.
• Improve release engineering and change management so that teams ship quickly and safely, including progressive delivery and rollback.
• Reduce toil by building automation and self-service tools, and measure the result.
• Run production readiness reviews and set the reliability bar for new services.
• Partner with Security, Compliance and Infrastructure on access control, secrets, audit evidence and regulatory requirements for recovery and change control.
• Mentor Senior SREs and engineers across teams, and help grow reliability skills across the organization.
• Stay hands-on with implementation for critical components, automation and complex technical problems.

• Education: Bachelor's or Master's degree in Computer Science or equivalent practical experience.
• Experience: 8+ years of professional engineering in SRE, DevOps, infrastructure or platform roles, including a proven record of running large-scale production systems and leading reliability work across multiple teams.
• Reliability Engineering: Strong expertise in SLOs, error budgets, incident management, capacity planning, performance and resilience patterns.
• Observability: Deep experience designing monitoring, logging and tracing with tools such as Prometheus, Grafana, Datadog and OpenTelemetry.
• Infrastructure: Deep experience with Kubernetes, infrastructure as code (Terraform), and cloud platforms (GCP, AWS), including networking, IAM and high availability design.
• Automation & Languages: Strong programming skills in Go, Python or similar, and the ability to build tools and automation, not only operate systems.
• Data & Messaging Operations: Practical experience operating relational databases (PostgreSQL, MySQL), Kafka and Redis for reliability and recovery.
• Mindset & Domain: Strong background in fintech or other high-scale, highly regulated environments; exceptional communication skills to influence engineering decisions without direct authority.

• Performance Bonus - Get rewarded for the impact you make
• Private Insurance - Comprehensive health coverage for you
• Paid Time Off - Take the time you need to recharge and come back stronger
• Learning & Development - Company-sponsored training, courses, and professional certifications
• Hybrid Work Arrangement - Enjoy the flexibility of working both remotely and from the office
• Career Growth - Work closely with experienced leaders and take on meaningful ownership as we scale
• Employee Perks - Enjoy exclusive discounts, partnerships, and lifestyle perks
• Collaborative & High-Ownership Culture - Work with smart, driven people in cross-functional teams, take ownership, and make a meaningful impact for our users.